Capability Manager

Excellus BCBS; United States; Teletrabalho; USD 79 000 - 142 000; Tempo integral

Resumo da oferta

Excellus BCBS is seeking a Capability Manager to drive business growth by identifying challenges and opportunities, and leading cross-functional teams to deliver value. This role focuses on defining requirements, coordinating delivery, and realizing measurable outcomes such as cost savings and efficiency gains.

Key activities include building an initiative pipeline with ROI analysis, guiding strategic plans, and ensuring governance and value realization post-deployment.

Qualificações

• 11+ years in operations, process improvement, transformation, consulting, or related fields.
• Experience supporting CRM, workflow, automation, AI, or digital transformation initiatives.
• Intermediate proficiency in business process improvement, stakeholder engagement, and cross-functional collaboration.
• Intermediate in ROI modeling, benefits analytics, and performance reporting.
• Healthcare or regulated industry experience preferred.
• Lean Six Sigma Green Belt/Black Belt certification preferred.
• Experience leading Automation or AI Center of Excellence preferred.
• Familiarity with GenAI business use cases such as document intelligence or predictive workflows.

Responsabilidades

• Evaluate current-state processes and identify opportunities to improve efficiency and customer experience.
• Build and prioritize initiative pipelines with ROI analysis and risk assessments.
• Develop and execute strategic plans with measurable outcomes and cost/payback modeling.
• Serve as the business owner during delivery, defining requirements and coordinating milestones.
• Monitor realized benefits post-deployment and report KPI/ROI trends.
• Collaborate with business units, technical teams, vendors, and stakeholders for transformational solutions.
• Support pilots, proofs of concept, and adoption activities with coaching and success stories.
• Uphold company values and privacy policies across initiatives.
• Travel as required within the Health Plan service region.
• Perform other functions as assigned by management.

Conhecimentos

11+ years experience

CRM & AI

ROI modeling

Cross-functional leadership

Stakeholder engagement

Automation & AI CoE

GenAI use cases

Documentation & governance

Change management

Regulatory awareness

Formação académica

Lean Six Sigma Green/Black Belt

Change management certification (Prosci/ACMP)

Descrição da oferta de emprego

Job Description:

Summary:

The Capability Manager is responsible for driving business growth by identifying and addressing challenges and opportunities, developing and executing strategic plans, and leading cross‑functional teams to achieve organizational objectives. The role establishes and maintains strong relationships with key stakeholders, collaborating closely with teams for technical delivery, and drives a culture of innovation and continuous improvement. Guiding each initiative from concept through deployment and value realization, ensuring measurable outcomes such as cost savings, operational efficiency gains and risk reduction‑ delivering sustainable value and measurable outcomes.

Essential Accountabilities:

• Evaluates current-state business processes and identifies opportunities to improve efficiency, customer experience, operational effectiveness, and business performance through process improvement, automation, and AI-enabled solutions.
• Builds and maintains a prioritized initiative pipeline by developing business cases, impact assessments, ROI analysis, strategic alignment criteria, speed-to-value considerations, and risk assessments.
• Develops and executes strategic plans aligned to the prioritized initiative pipeline, including measurable business outcomes, benefits quantification, cost and payback modeling, and risk mitigation strategies.
• Serves as the business owner throughout delivery by defining business requirements, supporting business readiness, coordinating project activities, managing milestones and dependencies, and ensuring deliverables remain aligned to stakeholder expectations.
• Supports governance and value realization by monitoring, validating, and reporting realized benefits post-deployment; analyzing KPI and ROI data; and identifying trends, risks, and opportunities for continuous improvement.
• Collaborates with business units, technical teams, vendors, and cross‑functional stakeholders to support delivery of transformational solutions, build alignment, and execute strategic initiatives.
• Supports pilots, proofs of concept, experimentation, roadmap execution, and adoption activities by coordinating participants, gathering feedback, tracking outcomes, managing priorities and risks, and promoting capability education through coaching and success stories.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications:

• Eleven (11) years of relevant work experience in business operations, process improvement, transformation, consulting, or a similar role; or a bachelor’s degree and five (5) years of relevant work experience in business operations, process improvement, transformation, consulting, or a similar role.
• Experience supporting CRM, workflow, automation, AI, or digital transformation capabilities.
• Intermediate proficiency in business process improvement, stakeholder engagement, project delivery, and cross‑functional collaboration.
• Intermediate proficiency to develop ROI models, analyze benefits and payback, track performance, and support reporting needs.
• Demonstrated ability to analyze business needs, support technology‑enabled solutions, drive adoption of new capabilities, and work effectively in healthcare or another regulated industry.
• Lean Six Sigma Green Belt or Black Belt certification, or an equivalent process‑improvement credential preferred.
• Experience leading or actively contributing to an Automation or AI Center of Excellence preferred.
• Demonstrates familiarity with GenAI business use cases, such as document intelligence, conversational AI, predictive workflows, or intelligent automation preferred.
• Change management certification (e.g., Prosci, ACMP) is strongly preferred.

Physical Requirements:

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Equal Opportunity Employer

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Compensation Range(s):

$79,068 - $142,322

The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case‑by‑case basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.