Cannabis Budtender - Full Time - Nights and Weekends

Renew Cannabis Co.; Worcester (MA); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

Renew Cannabis Co. is seeking a Budtender to deliver an exceptional guest experience, answer questions, and guide customers through our cannabis products. You will handle transactions with accuracy, uphold compliance, and maintain a welcoming, educated environment on the sales floor.

The role requires strong customer service, product knowledge, and the ability to navigate a fast-paced retail cannabis setting while adhering to all regulations and company policies.

Qualifications

• High school diploma or equivalent is required.
• One or more years of work experience is required.
• Retail, hospitality or customer-facing experience is preferred.
• Cannabis industry experience is preferred.
• Cash-handling experience is preferred.
• Experience using POS or other retail technology is preferred.
• Strong communication and interpersonal skills are required.

Responsabilités

• Welcome every guest with a friendly, professional and hospitality-driven approach.
• Guide guests through the retail experience and help navigate cannabis products.
• Listen to guest needs and preferences and provide product information.
• Maintain strong knowledge of products, brands and promotions on the menu.
• Educate guests on product types, consumption methods and storage requirements.
• Complete guest transactions accurately and efficiently through the POS system.
• Help maintain efficient guest flow during high- and low-volume periods.
• Create positive interactions that build guest trust, loyalty and repeat business.
• Represent Bud's values and brand professionally during every guest interaction.

Connaissances

Hospitality passion

Cannabis product knowledge

Interpersonal communication

Customer service

Attention to detail

Cash handling

Composure under pressure

Accountability

Time management

Team orientation

Policy compliance

Tech proficiency

Curiosity about technology/AI

Multilingual skills

Formation

High school diploma or equivalent

Outils

POS system experience

Retail technology experience

Description du poste

THE ROLE

The Budtender is the heart of the Bud's guest experience. This is a guest-facing, non-supervisory position responsible for helping guests navigate our products, completing accurate & compliant cannabis transactions, & creating the welcoming, knowledgeable & hospitality-driven experience that keeps people coming back.

You'll spend the majority of your shift directly interacting with guests - learning what they're looking for, answering product questions, completing transactions & helping maintain an organized, efficient & inviting retail environment.

Budtenders are also one of our most important lines of defense when it comes to compliance. You'll be responsible for verifying information, maintaining transaction accuracy, protecting cannabis products & cash, & following all Company procedures & applicable cannabis regulations.

This role requires curiosity. Great Budtenders continually build their cannabis knowledge, learn our products, understand the menu, & adapt as our technology, systems & industry evolve.

CORE COMPETENCIES & SKILLS

You bring:

• A genuine passion for hospitality & creating an exceptional guest experience
• Strong interest in cannabis products & continued product education
• Excellent interpersonal & communication skills
• Ability to connect with a diverse guest population
• Strong attention to detail & transaction accuracy
• Reliable cash-handling & basic mathematical skills
• Ability to remain calm, professional & effective under pressure
• Strong personal accountability & willingness to learn from mistakes
• Ability to prioritize tasks & remain productive in a fast-paced environment
• A collaborative, team-oriented mindset
• Ability to follow established policies, procedures & management direction
• Comfort learning & using point-of-sale systems & other Company technology
• Curiosity & adaptability when learning new technology, systems & tools
• Multilingual skills - a plus

EXPERIENCE & EDUCATION

• High school diploma or equivalent - required
• One or more years of work experience - required
• Retail, hospitality or customer-facing experience - preferred
• Cannabis industry experience - preferred
• Cash-handling experience - preferred
• Experience using POS or other retail technology - preferred
• Strong communication & interpersonal skills - required

ESSENTIAL DUTIES & RESPONSIBILITIES

GUEST EXPERIENCE & SALES

• Welcome every guest with a friendly, professional & hospitality-driven approach
• Guide guests through the retail experience & help them navigate available cannabis products
• Listen to guest needs & preferences & provide appropriate product information
• Maintain strong working knowledge of the products, brands & promotions available on the menu
• Educate guests on product types, consumption methods, storage requirements & other Company-approved product information
• Complete guest transactions accurately & efficiently through the point-of-sale system
• Help maintain efficient guest flow during both high- & low-volume periods
• Create positive interactions that build guest trust, loyalty & repeat business
• Represent Bud's values & brand professionally during every guest interaction

CANNABIS KNOWLEDGE & EDUCATION

• Maintain current knowledge of cannabis products available on the menu
• Build understanding of product categories, cannabinoids, consumption methods, storage requirements & other relevant product information
• Participate in Company-required product education & training
• Stay informed about new products, brands & Company promotions
• Communicate cannabis information responsibly & within the scope of Company training
• Never provide medical advice or make claims outside of approved product information

TRANSACTIONS & CASH HANDLING

• Dispense cannabis & cannabis products in strict accordance with Company procedures & applicable regulations
• Accurately process transactions using the Company's POS system
• Maintain responsibility for an assigned cash till when applicable
• Accurately make change & follow all cash-handling procedures
• Verify cash amounts & transaction records as required
• Immediately report cash or transaction discrepancies to Retail Management
• Maintain accuracy throughout the entire dispensing & sales process

COMPLIANCE & SAFETY

• Follow all Company policies, Standard Operating Procedures & applicable cannabis regulations
• Maintain required knowledge of METRC & Company POS processes
• Follow all age-verification & identification requirements
• Help prevent sales to minors, theft & diversion
• Maintain awareness of cannabis products & assigned inventory at all times
• Immediately report compliance, security or safety concerns to Retail Management
• Maintain guest privacy & confidentiality
• Follow all security & emergency procedures
• Maintain safety awareness throughout each shift

STORE OPERATIONS

• Maintain a clean, organized & guest-ready sales floor
• Support opening & closing procedures as assigned
• Assist with front desk, guest check-in or other guest-facing responsibilities as assigned
• Monitor product levels on the sales floor & communicate replenishment needs
• Assist with product labeling & stickering, restocking or other inventory-related tasks as directed
• Maintain accuracy of assigned inventory
• Complete assigned side work & operational tasks
• Help prepare the store & sales floor for the next shift
• Adapt to procedural & operational changes as communicated by Retail Management
• Perform additional non-supervisory duties as assigned

FULFILLMENT DUTIES

• Maintain the pick-up order & kiosk order flow, ensuring accurate & timely fulfillment for guests
• Verify pick-up & kiosk orders for accuracy before releasing them to guests
• Communicate fulfillment delays, issues or discrepancies to Retail Management

TEAMWORK & COMMUNICATION

• Work collaboratively with Budtenders, Lead Sales Associates, Inventory & Retail Management
• Follow direction provided by Retail Management & Shift Supervisors
• Communicate guest-flow, inventory, cash, technology or operational concerns promptly
• Support teammates during high-volume periods
• Contribute to a positive, respectful & inclusive work environment
• Ask questions when expectations or procedures are unclear
• Take accountability for mistakes & work collaboratively to resolve them

TECHNOLOGY & AI

• Use Company-approved technology & systems to complete sales, inventory, training & other assigned responsibilities accurately
• Use approved AI tools, when appropriate, to support learning, organization & individual productivity
• Leverage approved technology to strengthen product knowledge & better understand Company-provided information
• Demonstrate curiosity & adaptability as new technology, systems & AI tools are introduced
• Review AI-generated information for accuracy before relying on or using it
• Never enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policy
• Understand that AI & technology may support the role but do not replace Company training, approved product information, established procedures or management direction

SUCCESS IN THIS ROLE

A successful Budtender consistently:

• Creates an exceptional & welcoming guest experience
• Completes accurate, efficient & compliant cannabis transactions
• Builds strong cannabis & product knowledge
• Maintains cash & inventory accuracy
• Follows all compliance, safety & security procedures
• Communicates effectively with guests & teammates
• Maintains a clean, organized & guest-ready environment
• Demonstrates reliability, accountability & strong attention to detail
• Adapts positively to new procedures, products & technology
• Uses technology & AI responsibly to support learning & productivity
• Contributes positively to the overall success of the store & team

ADDITIONAL REQUIREMENTS

• Must be at least 21 years of age
• Must pass all required background checks
• Must remain eligible for state-required cannabis industry badging
• Must maintain required licenses, certifications & trainings
• Must remain compliant with all Company policies & applicable cannabis regulations
• Must be available to work a flexible schedule based on business needs, including mornings, evenings, nights, weekends & holidays
• Must be able to work successfully in a fast-paced retail environment

PHYSICAL REQUIREMENTS

• Able to stand & move throughout the store for extended periods, including shifts of up to 10 hours
• Able to lift & move up to 50 lbs
• Able to bend, reach, crouch & move safely throughout the facility
• Able to perform repetitive POS, cash-handling & inventory-related tasks
• Able to work outside in varying weather conditions when required
• Comfortable working in a fast-paced, high-volume retail environment

WORK ENVIRONMENT

This position operates primarily on the retail sales floor in a fast-paced, high-volume cannabis environment with frequent direct interaction with guests, cannabis products, cash, technology systems & other team members.

The Budtender is a guest-facing, non-supervisory position & is eligible to receive tips in accordance with applicable law & Company policy.

Strict adherence to all Company policies, Standard Operating Procedures & applicable cannabis regulations is required at all times.

EQUAL OPPORTUNITY EMPLOYER

Bud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation.

#ENGHP