Cancer Institute Scheduler PRN

1103 Team Member Services; United States; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO from Day One

401(k) Retirement Plan

Parental leave

Career development

Mental health resources

Pet benefits

Job summary

AdventHealth in Orlando, FL seeks an administrative professional to assess patient needs, schedule oncology-related appointments, and coordinate education prior to therapy. This role emphasizes confidential handling of patient information, collaboration with multiple departments, and efficient use of resources to prevent delays.

The ideal candidate will have at least 1 year of healthcare admin experience, strong communication skills, and the ability to manage multiple tasks under deadlines while

Qualifications

• High school diploma or equivalent required.
• 1+ administrative support experience in a healthcare setting preferred.
• Able to learn and apply CMS, EMTALA, and HIPAA guidelines.

Responsibilities

• Assess patient acuity based on diagnosis and visit reason and schedule accordingly.
• Coordinate with oncology and infusion teams to maximize resource utilization.
• Schedule education sessions before first chemotherapy or radiation appointment.
• Process and verify provider orders; communicate with physicians for missing information.
• Maintain patient confidentiality and ensure accurate medical records.

Skills

Discretion and confidentiality

Mature judgment

Communication skills

English proficiency

Multitasking

Problem-solving

Team collaboration

Education

High School Diploma

Business or health-related field study

Tools

MS Word

MS Excel

Outlook

OneNote

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits

Schedule: PRN Shift: Day-Weekend (United States of America) Address: 2501 N ORANGE AVE City: ORLANDO State: Florida Postal Code: 32804

Job Description:

Assesses patient acuity based on diagnosis and visit reason, calculating necessary treatment time using orders and consulting with relevant staff. Collaborates with oncology physician offices, infusion centers, and radiation oncology offices to schedule patients, negotiating date and time while avoiding resource conflicts. Works closely with infusion center and radiation oncology leaders to maximize utilization of nursing and technician time, productivity, and resources. Coordinates special procedure needs with appropriate departments, staff, and external resources. Ensures patients starting chemotherapy or radiation therapy are scheduled for education prior to their first appointment. Schedules patients requiring labs prior to treatment to prevent delays in their treatment appointments. Understands physician orders and schedules patients for multiple recurring appointments within authorization timeframes and payer guidelines. Coordinates appointments for patients receiving both chemotherapy and radiation with relevant departments. Verifies faxed orders from internal or external physicians for accuracy and completeness, communicating with physicians if information is missing. Confirms external physicians faxing orders are privileged with AdventHealth to admit patients to outpatient facilities. Minimizes duplication of medical records by verifying patient identity through demographic details. Sends faxed treatment requests via email to Benefits and Authorization team for authorization processing. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Ability to use discretion when discussing personnel/patient related issues that are confidential in nature, responsive to ever-changing matrix of healthcare departments and hospital needs and acts accordingly. [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives. [Required]
• Ability to be responsive and able to perform without close supervision. [Required]
• Ability to listen and document notes simultaneously. [Required]
• Intermediate knowledge of personal computer applications and proficient in Word, Excel, Outlook, and OneNote. [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner. [Required]
• Self-motivated, critical thinker with outstanding customer service skills and a high level of patience and professionalism. [Required]
• Strong ability to build and sustain relationships in both clinical and non-clinical environments. [Required]
• First Contact Resolution approach in handling consumer complaints, issues, or grievances. [Required]
• Ability to communicate professionally and effectively in English, both verbally and nonverbally, and utilizes effective listening and questioning techniques. [Required]
• Excellent telephone etiquette. [Required]
• Excellent problem-solving techniques and listening skills. [Required]
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion, based on volume of work within specific deadlines. [Required]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies. [Required]
• Exposure to insurance benefits; ability to decipher insurance benefit information. [Preferred]
• Knowledge of computer programs and electronic health record programs. [Preferred]
• Basic knowledge of medical terminology. [Preferred]
• Bilingual – English/Spanish. [Preferred]

Education:

• High School Grad or Equiv [Required]

Field of Study: in business or health related field.

Work Experience:

• 1+ administrative support in a healthcare setting [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.79 - $26.86

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.