Campus Technology Service Manager

Solutions Management Group; Davenport (IA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

Life insurance

401(k) retirement plan

Paid time off

Volunteer time

Employee Assistance Program

Job summary

Solutions Management Group seeks a Customer Service Manager to lead Service Desk Analysts and AV/Computer Support Technicians on a Community College campus. You will manage endpoint deployment, coaching staff, and ensure rapid incident resolution while aligning with governance policies.

Ideal candidates will have strong customer service skills, prior management experience, and familiarity with ITIL and higher education environments.

Qualifications

• Strong customer service skills required.
• Management experience is required.
• Experience with Microsoft Office software required.

Responsibilities

• Provides excellent customer service to Community College staff, faculty, and students.
• Participates in hiring, training, and developing service desk staff for campus assignments.
• Coaches and directs staff by assigning resources and reviewing processes and deliverables.
• Facilitates communication between Service Desk, departments, and System Administration for rapid resolutions.
• Interacts with the CIO and coordinates checkpoint meetings.

Skills

Customer service

Management experience

Microsoft Office

Education

Associate or Bachelor degree in relevant field

ITIL methodology experience

Experience with Higher Education staff/faculty

Experience with educational/presentation tech peripherals

Tools

Microsoft Office

Job description

Solutions Management Group seeks a Customer Service Manager to lead Service Desk Analysts and AV/Computer Support Technicians on a Community College campus. You will manage endpoint deployment, coaching staff, and ensure rapid incident resolution while aligning with governance policies.

Ideal candidates will have strong customer service skills, prior management experience, and familiarity with ITIL and higher education environments.