Campus Technology Assistant

Aviation Institute of Maintenance; Houston (TX); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

401(k) and matching

Health, dental, and vision insurance

Life insurance

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

Aviation Institute of Maintenance (AIM) is seeking a Campus Technology Assistant for its Houston campus. The role provides hands-on IT support for campus devices, software, and networks, and also serves as the primary test proctor to ensure secure testing environments.

Responsibilities include assisting faculty and students, troubleshooting issues, configuring servers, and coordinating with Home Office IT. The position requires flexibility for evenings and occasional travel.

Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Strong troubleshooting experience with MS Office applications, Network Printers, CampusNexus, and other various desktop and cloud-based user applications.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, organized, and able to multi-task and prioritize under pressure.
• Demonstrate integrity, work ethic, and professionalism.
• Excellent verbal and written communication with a focus on customer service in an educational setting.
• Willingness to work flexible hours including evenings/weekends as needed.
• Willingness to travel occasionally for business purposes.

Responsibilities

• Maintain campus digital infrastructure and networks per IT Policies.
• Troubleshoot, repair, install, and test computer equipment and network systems.
• Configure and manage servers to work with various programs.
• Ensure regular server and user backups.
• Maintain inventory and track software/hardware assets.
• Manage user access and provide IT support to students, faculty, and staff.
• Serve as campus Help Desk contact and assist with timely support.
• Prepare vendor warranty claims and assist with IT issues across campuses.

Skills

Troubleshooting MS Office

Network printers

CampusNexus

Customer service

Team collaboration

Communication

Problem solving

Education

High School Diploma or GED

Tools

MS Office Suite

SharePoint

Teams

CampusNexus

Job description

Training Tomorrow's Techniciansto Become Skilled, Employable and Essential.

About Us- Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM),establishedin 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation ofnearly onein four certifiedaircrafttechnicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Location : 7651 Airport Blvd, Houston, TX 77061
Schedule : Monday- Thursday: 9:00am - 6:00pm or 10:00am - 7:00pm (Two evenings per week) Friday : 8:00am - 5:00pm

Compensation : Up to $30/hr

Position Purpose

The Campus Technology Assistant plays a key role in supporting the efficient operation of campus computing systems, telecommunication networks, and technology infrastructure. This position provides hands-on IT support, ensuring that company-issued devices, software, and hardware function properly. Additionally, the Technology Assistant supports end users with troubleshooting, maintenance, and technical assistance. As a Senior Technology Assistant, this role also includes serving as the primary test proctor, ensuring a secure and smooth testing environment for all users.

Key Duties

• Provide technical support for campus computing devices, including troubleshooting software, hardware, and connectivity issues.
• Assist faculty, staff, and students with the setup, maintenance, and operation of company-issued technology devices and equipment.
• Serve as the primary test proctor, ensuring all test materials are secure, administering tests in accordance with established protocols, and assisting test takers with any technology-related concerns.

Job Responsibilities

• Maintain campus digital infrastructure, including systems network, cloud/web-based systems, electronic data communication, and operational databases, per Corporate IT Policies and Procedures.
• Troubleshoot, repair, assemble, maintain , install, and perform testing activities on computer equipment, network systems, firewall , and data communication systems, using Technology Assistant proper standard interface protocols.
• Configure and set up servers to work with various programs.
• Ensure server backups and network user backups are performed regularly.
• Maintain, safeguard, track and store software/hardware and computer equipment.
• Manage andmonitorUsers’utilizationof IT systems to ensure adherence to digital safety protocols.
• Assign computer equipment to Users and train on the proper use of electronic equipment and systems access.
• Maintain Web Portal login information for students and employees.
• Serve as the campus point of contact/Help Desk for IT questions and provide great andtimelycustomer service.
• Prepare andsubmitvendor warranty claims, parts, and documentation associated with warranty repairs.
• Assistother campuses with IT issues as requested byHomeOffice IT Department.
• Perform and complete other tasks assigned by Supervisor.

Required Qualifications

• High School Diploma or GED, or equivalent on-the-job experience.
• Strong troubleshooting experience with MS Office applications, Network Printers, CampusNexus , and other various desktop and cloud-based User applications.
• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task, prioritize tasks, and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism.
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams.
• Ability and willingness to workflexible hoursoutside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
• Ability and willingness to travel occasionally for business purposes.

Preferred Qualifications

• CompTIA A+ certification or equivalent preferred
• CompTIA Network+ certification or equivalent, highly desirable

Work Schedule

• Monday - Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 5:00 PM
• Occasional Saturdays: 9:00 AM – 1:00 PM (approximately every 5 weeks for orientation)

Schedule is subject to change based on campus needs.

What We Offer

The compensation for this position ranges up to $30.00 per hour, based on experience, qualifications, and other relevant factors. In addition to a competitive base salary, we offer a comprehensive benefits package, including:

• 401(k) and Matching:Secure your future with our competitive retirement savings plan.
• Comprehensive Health Coverage:Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.
• Life Insurance:Peace of mind with life insurance options.
• Paid Time Off:Recharge with paid time off to promote work-life balance.
• Employee Assistance Program:Access to resources for personal and professional support.
• Tuition Reimbursement:Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Aviation Institute of Maintenance’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.