Campus Support Specialist

Unitek EMT; Concord (CA); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Medical/Dental/Vision

Job summary

Unitek Learning in California is seeking a Campus Support Specialist to provide facilities and IT support, assisting employees with computer hardware and software issues and supporting campus services under the Campus Director.

You will maintain sites, coordinate repair requests with coworkers, help users by phone, email, or in person, and assist the IT team with printer toners, setups, and basic hardware fixes, plus other campus tasks as needed.

Qualifications

• High school education or equivalent is required.
• At least 1 year of facilities-related experience is preferred.
• Excellent coordination and communication skills.
• General computer knowledge – including hardware repair and setup.
• Ability to troubleshoot and instruct others on steps to solve problems.
• Ability to multitask and handle competing priorities.
• Strong interpersonal, customer-service oriented.
• Willingness to learn new skills.
• Must be able to lift at least 20 pounds.

Responsibilities

• Maintain and upkeep of sites/buildings and related services (may include hanging materials, light facilities work, and repairs).
• Coordinate with coworkers to assign requests and ensure repairs are completed properly.
• Answer technical questions from employees/students via phone, email, or in person and guide them through solutions.
• Provide technical support to staff and users; assist IT with computer setup, printer toners, installs, and basic hardware/software fixes.
• Perform other duties as assigned by Campus Director and support non-technical campus tasks.

Skills

Coordination & communication

General computer knowledge

Troubleshooting

Multitasking

Customer service

Learning agility

Lift 20 pounds

Education

High school diploma or equivalent

Job description

Unitek Learning is a leading healthcare education organization focused on preparing the next generation of nurses and healthcare professionals.

Through its family of institutions, including Unitek College of Nursing, Eagle Gate College, Provo College, Brookline College, and Unitek EMT, Unitek delivers career-focused education designed to help students build meaningful careers while addressing critical workforce needs across the healthcare industry.

Through our Workforce Solutions segment, Unitek partners with hospitals and health systems to create sustainable talent pipelines and expand access to healthcare education through employer-based training and workforce development programs nationwide.

Job Description

As a Campus Support Specialist, this position will provide facilities and IT support, and assist Unitek employees with computer software, hardware or system problems. The position will also support campus and student servicing departments, working very closely with the Campus Director and with a team of MIS staff that ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

This personnel’s essential duties will include but not limited to:

• Responsible for the maintenance and upkeep of sites/building and related services. This may include hanging materials, light facilities work and repairs.
• Coordinating with co-workers to determine how request orders will be assigned and/or advising workers to ensure all repairs are properly completed.
• Answering technical questions that employees/students may have and resolving problems via telephone, e-mail, or in person by walking them through the process of solving their query.
• Giving technical support to all levels of staff and users. Assisting IT team with computer setup, changing printer toners and installs and repairs company computer hardware and software.
• Other duties as assigned by Campus Director. This can include book and material distribution, proctoring of entrance assessments, supporting student servicing departments, and assisting with other campus non-technical tasks.

Hourly rate: $25-28/HR

Qualifications

• Must have a high school education or equivalency
• 1+ years' facilities related experience required.
• Excellent coordination and communication skills
• General Computer Knowledge – including hardware repair and setup.
• Must be able to problem solve and instruct people on the steps to take to solve computer related problems.
• Ability to trouble shoot and multitask
• Strong interpersonal skills -Customer Service Focused
• Ability and desire to learning new skills
• Must be able to lift at least 20 pounds.

Additional Information

We Offer:

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 10 paid Holidays and 1 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

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