Campus Store Manager

Follett Higher Ed Group, LLC; Baton Rouge (LA); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Follett Higher Education is seeking a Campus Store Manager in Baton Rouge to lead all facets of store operations, drive sales growth, and deliver an engaging customer service experience. You will mentor a team, manage financial metrics, and partner with a Regional Manager on store performance and campus relations.

The role emphasizes leadership, talent development, and strong merchandising. You will collaborate with campus stakeholders, coordinate events, and ensure compliance with health and

Qualifications

• Bachelor's degree or equivalent required.
• 3-5 years of retail management or strong customer service experience.
• General computer skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building and ability to influence a team.
• Travel: minimal — less than 10%.

Responsabilités

• Drive sales through promotions, events, book signings, displays and advertising copy.
• Lead in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and drive sales; meet shrink budget.
• Review and approve store markups, markdowns, and write-offs within guidelines.
• Ensure security of assets and safety of associates and customers and adherence to policies.
• Communicate and partner with campus for events and day-to-day operations.
• Coordinate campus outreach and engagement; bookshop advisory committees.
• Develop cross-functional teams, oversee performance management, recruit, train, and develop staff.
• Create an engaging customer service culture; build relationships with customers, faculty, staff, vendors.
• Oversee café or store operations and ensure compliance with health and food safety regulations.

Connaissances

Customer service

Leadership

Sales promotions

Merchandising

Budgeting

Communication

Training

Relationship building

Problem solving

Time management

Formation

Bachelor's Degree or Equivalent

Outils

Computer skills

Description du poste

As a Campus Store Manager, you will provide leadership for all facets of store operations. You will be responsible for inspiring teams to consistently drive results through sales growth while delivering the highest level of brand and operational excellence by ensuring your team delivers an engaging customer service experience.

Through your expertise and influence, you will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics, store performance, and short/long-term planning and support a Regional Manager with overall store and campus relationships and operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies- Thought, Results, People, and Self.

Responsibilities

Driving Results/Sales: Execute operating plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. Including:

• Execute sales promotions, special events, book signings, and preparation of merchandise displays, store layout, and advertising copy.
• Responsible for leading in-store course materials activities in collaboration with course materials leadership.
• Partner with Regional Manager to review store financials and adjust accordingly to drive sales. Responsible for meeting annual shrink budget.
• Review and approve store markups, markdowns, and write-offs within company guidelines.
• Ensures the security of company assets and the safety of associates and customers, and adherence to company policies.

Campus Relationships: Communicate and partner with the campus including:

• Facilitation of campus and/or community events.
• Day-to-day communication of store operational activities.
• Strategic Partnership Reviews.
• Ensure campus outreach and engagement.
• Bookstore Advisory Committees.

Talent Management: Responsible for full cycle talent management, including:

• Develop cross-functional teams of engaged team members with the ability to execute initiatives and drive operational standards to produce business results.
• Ensure effective performance management and maintain a culture of accountability.
• Recruit, train, coach, and develop all team members.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Develop and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information to improve and drive market share.
• Answer routine inquiries and handle escalated complaints.
• Ensure the store is neat, clean, and orderly.
• May oversee a café or convenience store and must ensure compliance with all health and food safety regulations.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Bachelor's Degree or Equivalent.
• 3-5 years ofr etail management or strong customer service experience.
• General Computer Skills.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem-solving skills.
• Vital customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• Travel: minimal - less than 10%.

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Follett Higher Education is a drug-free workplace environment.