Campus Store Leader

Follett Corporation; Biddeford (ME); On-site; USD 42,000 - 62,000; Full time

Job summary

Follett Corporation is seeking a Campus Store Leader to support store operations, drive sales growth, and uphold brand and service standards. You will lead with a focus on delivering an engaging customer experience across peak and everyday periods.

You will mentor team members, handle onboarding and scheduling, review performance, and collaborate with campus partners on events and course materials activities while maintaining financial awareness and packing out storefronts.

Qualifications

• Associate's Degree or equivalent required.
• 0-5 years of relevant experience; academic retail experience is a plus.
• Strong customer service, communication, and problem-solving skills.
• Travel minimal (less than 10%).

Responsibilities

• Drive sales by executing store plans and promoting promotions.
• Supervise and coach team members; onboard new hires; schedule hours.
• Create an engaging customer service culture and resolve issues.
• Coordinate campus relationships and events.
• Perform shipping/receiving and general store operations.

Skills

Customer service

Communication

Financial acumen

Problem solving

Time management

Organizational skills

Presentation skills

Relationship building

Team leadership

Education

Associate's Degree or equivalent

Job description

Position Overview

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

• Execute sales promotions and special events (store, campus, community).
• Partner with store leadership to review store financials and recalibrate goals to drive sales.
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
• Maintain appropriate inventory control in alignment with store operational procedures.
• Keep all areas of the store environment neat, clean, and organized.
• Shipping/Receiving responsibilities.
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
• May review and approve store markups, markdowns, and write-offs within company guidelines.
• Responsible for executing in-store course materials activities in collaboration with course materials leadership.

Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

• Train and coach team members on company and store standards.
• Ensure team members follow company and store policies, procedures, and standards.
• Perform onboarding procedures for new hires.
• Schedule team members' work hours within the store's operating budget.
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.

Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
• Drive market growth initiatives such as POS email collection.
• Maintain service level agreements for OMS Orders.
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.

Campus Relationships: Communicate and partner with the campus to include:

• Day-to-day communication of store operational activities.
• Facilitate campus events.

Other duties as assigned to support general store operations.

Follett Higher Education is a drug‑free workplace environment.

Qualifications

• Associate's Degree or equivalent.
• 0-5 years of relevant experience.
• Academic retail experience is a plus.
• Strong organizational, time management, and problem‑solving skills.
• Strong customer service, communication, and presentation skills.
• Strong analytical skills and financial acumen.
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
• General computer skills.
• Travel: minimal - less than 10%.