Campus Retail Team Lead - DCCC Bookstore

Follett Higher Education; Downingtown (Chester County); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental, & Vision

401k with company match

Quarterly Bonus Plan

Paid time off

Job summary

Follett Higher Education in Chester County, Downingtown, is seeking a Campus Store Leader to support store operations and drive sales growth. You will mentor a team while ensuring high levels of customer service and operational excellence within the store.

The ideal candidate should have an Associate's Degree and 0-5 years of relevant experience. Full-time benefits include medical, dental, vision plans, plus a 401k match and paid holidays.

Qualifications

• 0-5 years of relevant experience required.
• Strong communication and presentation skills are necessary.
• Academic retail experience is a plus.

Responsibilities

• Drive sales growth through high-quality customer service.
• Supervise and train team members according to company policies.
• Maintain an engaging customer service culture within the store.

Skills

Organizational skills

Customer service skills

Problem-solving skills

Analytical skills

Education

Associate's Degree or equivalent

Tools

General computer skills

Job description

Overview

Join the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations. Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

Pay Rate - $18.00 - $20.00 per hour

Position Overview

As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.

You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.

Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.

Responsibilities

Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:

• Execute sales promotions and special events (store, campus, community)
• Partner with store leadership to review store financials and recalibrate goals to drive sales
• Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities
• Maintain appropriate inventory control in alignment with store operational procedures
• Keep all areas of the store environment neat, clean, and organized
• Shipping/Receiving responsibilities
• Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials
• Ensure the security of company assets and the safety of team members and customers, and adherence to company policies
• May review and approve store markups, markdowns, and write-offs within company guidelines
• Responsible for executing in-store course materials activities in collaboration with course materials leadership

Talent Management

Supervise the work activities of team members (FT/PT and temporary/seasonal) including:

• Train and coach team members on company and store standards
• Ensure team members follow company and store policies, procedures, and standards
• Perform onboarding procedures for new hires
• Schedule team members' work hours within the store's operating budget
• Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods

Customer Service

Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:

• Greet customers and answer phones to provide information, direct callers, and resolve escalated issues
• Drive market growth initiatives such as POS email collection
• Maintain service level agreements for OMS Orders
• Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback

Campus Relationships

Communicate and partner with the campus to include:

• Day-to-day communication of store operational activities
• Facilitate campus events

Other duties as assigned to support general store operations.

Follett Higher Education is a drug-free workplace environment.

Requirements

• Associate's Degree or equivalent
• 0-5 years of relevant experience
• Academic retail experience is a plus
• Strong organizational, time management, and problem-solving skills
• Strong customer service, communication, and presentation skills
• Strong analytical skills and financial acumen
• Advanced relationship building, a demonstrated ability to influence a team, and customer outreach
• General computer skills
• Travel: minimal - less than 10%

Full-time Benefits

• Medical, Dental, & Vision
• Voluntary Insurance plans
• 401k + 100% company match (up to 4%)
• 80 hours vacation + sick days
• 10 paid company holidays
• Quarterly Bonus Plan

Equal Opportunity Employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.