Campus IT Helpdesk Assistant

liberty; Lynchburg (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Liberty University in Lynchburg, VA invites applications for a Campus Support Student Worker role to deliver friendly in-person service at the IT Helpdesk and to create support tickets for customers needing assistance.

The role is part-time, onsite, with hours up to 18 per week in semester and up to 40 hours per week during breaks; starting pay at $12.77 per hour. You will greet customers, triage needs, create and modify tickets, and assist with campus IT projects.

Qualifications

• Candidates should have some familiarity with customer service roles.

Responsibilities

• Greet customers.
• Create and modify tickets in our ticket management system.
• Triage customers appropriately.
• Assist with projects.

Skills

Customer service familiarity

Job description

Liberty University in Lynchburg, VA invites applications for a Campus Support Student Worker role to deliver friendly in-person service at the IT Helpdesk and to create support tickets for customers needing assistance.

The role is part-time, onsite, with hours up to 18 per week in semester and up to 40 hours per week during breaks; starting pay at $12.77 per hour. You will greet customers, triage needs, create and modify tickets, and assist with campus IT projects.