Campus Facilities Service Desk Specialist

Grand Canyon University Inc.; Phoenix (AZ); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

401K plan

Paid time off

Education tuition discount

Free on-site gym

Free covered parking

Volunteer time off

Résumé du poste

Grand Canyon University is seeking a full-time Facilities Service Center Specialist in Phoenix to support campus operations with customer service, data processing, and work-management system duties. You will handle front-line calls, route inquiries, create work orders in iWMS, and assist with maintenance scheduling, training users, and ensuring timely information flow across Facilities Departments.

This role rewards reliability, clear communication, and a collaborative approach to helping

Qualifications

• High school diploma or GED or equivalent.
• Experience with Facility and Operations Management principles, preferred.
• Demonstrated customer service experience.

Responsabilités

• Serve as front line customer service representative.
• Answer, screen and route calls from students, employees, and contractors.
• Assist students and employees with basic troubleshooting, ongoing issues, and aids regarding work management system.
• Input and create work orders in the Integrated Work Management System (iWMS).
• Record and updates work orders as necessary. Upload data and supporting documents into iWMS; query data and creates scheduled reports.
• Provide iWMS training for new and current users as necessary. Monitor preventive maintenance schedules and O&M’s warranties.
• Other duties as assigned.

Connaissances

Customer service

Interpersonal skills

Communication

Problem solving

Formation

High School Diploma or GED

Description du poste

Grand Canyon University is seeking a full-time Facilities Service Center Specialist in Phoenix to support campus operations with customer service, data processing, and work-management system duties. You will handle front-line calls, route inquiries, create work orders in iWMS, and assist with maintenance scheduling, training users, and ensuring timely information flow across Facilities Departments.

This role rewards reliability, clear communication, and a collaborative approach to helping