Campus Counseling Front Desk & Scheduling Coordinator

Arizona State University; Tempe (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Tuition Reduction Program

Health insurance

Retirement plan

Volunteer time

Paid holidays

Job summary

Arizona State University seeks an Administrative Support Assistant 2 to manage patient scheduling, registration, and front-desk duties at its Counseling Services. The role supports clinical staff, handles referrals, and maintains HIPAA privacy while providing courteous service to students and faculty.

The position requires a high school diploma and 2+ years of relevant experience, with strong communication and experience in a fast-paced environment.

Qualifications

• High School Diploma and 2+ years of relevant experience or equivalent training.
• Experience with Electronic Health Records (EHR) systems.
• Understanding of HIPAA and patient confidentiality.
• Strong communication and customer service skills.
• Ability to manage high-volume phone inquiries and scheduling.

Responsibilities

• Schedule patients for appointments and ensure accurate registration.
• Provide high levels of customer service to students, staff, and families.
• Support clinical staff and assist with referral documentation.
• Participate in Quality Assurance reporting and data entry in EMR.
• Maintain HIPAA compliance and protect patient privacy.
• Handle phone queues with professional etiquette and efficiency.

Skills

Customer service

HIPAA knowledge

EHR familiarity

Phone handling

Scheduling

Communication

Education

High School Diploma

Tools

Electronic Health Records (EHR)

Job description

Arizona State University seeks an Administrative Support Assistant 2 to manage patient scheduling, registration, and front-desk duties at its Counseling Services. The role supports clinical staff, handles referrals, and maintains HIPAA privacy while providing courteous service to students and faculty.

The position requires a high school diploma and 2+ years of relevant experience, with strong communication and experience in a fast-paced environment.