Campaign Operations Supervisor

Mindshare; Atlanta (GA); On-site; USD 60,000 - 140,000; Full time

Job summary

WPP Media is seeking a Manager in Campaign Operations to run our AI-led delivery model, coordinating day-to-day workflows, ensuring flawless campaign setup, and maintaining financial operations accuracy across the PA team.

You will balance speed with precision, identify issues in automated outputs, and propose solutions while supporting and understanding multiple MFG disciplines to exceed client expectations.

Qualifications

• 2-3 years experience at a digital media agency.
• Relevant experience in digital media and how digital innovation drives change.
• Ability to work in a team environment that promotes collaboration and also independently when needed.
• Exceptional verbal & written communication skills.
• Strong interest in AI / Automation and ability to drive implementation and change management.

Responsibilities

• Lead day-to-day management of AI-driven workflows and automation tools.
• Master day-to-day campaign operations and regional project delivery.
• Identify flaws in automated outputs and propose creative technical solutions.
• Serve as the center of influence for the PA and understand disciplines for client satisfaction.
• Support campaign briefing and media plan development with operational readiness.
• Monitor scope creep and maintain operational transparency.
• Build campaign timelines with on-time deliverables and milestones.
• Collaborate with discipline leads to ensure onboarding and offboarding.
• Maintain real-time accuracy in project trackers and One-Docs.
• Identify automation opportunities to improve ways of working.
• Be the lead resource for finance in campaign E2E processes.

Skills

Agency experience

AI automation interest

Communication skills

Team player

Independent worker

Job description

About WPP Media

WPP is the trusted growth partner for the world's leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships - all united by ourpioneeringagentic marketing platform, WPP Open - we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Google via Media Futures Group - A little about us

Google hasconsolidatedits media agency partnership into WPP Media, building on the world class digital work that Essence has delivered for Google for over 15 years. Media Futures Group (MFG) is a bespoke team thatdelivers onour commitment to Google for a more strategic,creativeand integrated media approachestablishedto drive better business results.

The MFG team is made up of best in class digital, offline, and integrated media experts who work together to enhance media's contribution to Google's business. MFG is powered by Essence, MediaCom and other constituents of GroupM worldwide. The MFG teamoperatesin a seamlessly integrated way across strategy, planning, investment, creative, business sciences and analytics,dataand technology. Theprofileof people who work in MFG are world class, committed toestablishinga newhigh watermark in the media industry.

About the Role

As a Manager in Campaign Operations, you are the primary operator of our Media (AI led) delivery model, serving as the heartbeat of operational precision for your given PA team. Youare responsible forthe day-to-day management of AI-driven, cross-disciplinary workflows and automation tools, while becoming a subject matter expert in MFG's bespoke processes.

Your role is to balance technological speed with human precision-acting as an independent project manager who supports andidentifiesflaws in manual and automated outputs and proposes creative solutions tooptimizePA team performance. You will masterfully manage workflow coordination across the PA team, supporting and understanding the various MFG disciplines to ensure every campaign is set up for flawless execution, financial operations are up to date and that client expectations are consistently exceeded.

Some of the things we'd like you to do

• Lead the day-to-day management of AI-driven workflows and automation tools like WPP Open and Wrike acting as the primary operator for our Media (AI led) delivery model.
• Masterfully manage day-to-day campaign operations, workflow coordination, and regional project delivery to keep cross-discipline teams on track.
• Identify flaws in automated outputs and proactively propose creative technical solutions to optimize pod performance and increase measurable efficiency.
• Serve as the center of influence for the PA, understanding the various MFG disciplines and the specific roles they play to ensure client expectations are consistently exceeded.
• Support the team in the early stages of campaign briefing and media plan development by ensuring clients have delivered all operational necessities for a campaign kick off (i.e. product codes, MRFIDs, budgets, audience definition, etc.)
• Monitor and track all out-of-scope or ad-hoc tasks within the Scope Creep tracker to ensure operational transparency.
• Responsible for working hand in hand with media planning to build a campaign timeline. Ensure all deliverables and milestones are met on time, or proactively communicate rationale and delays to the core and hub teams.
• Collaborate with discipline leads to ensure PA-specific onboarding is in place and assist in the offboarding of team members.
• Maintain real-time accuracy in project trackers and "One-Docs" to reflect all campaign changes as they happen.
• Identify automation opportunities to improve the ways of working for the PA and support the implementation of efficiency tracking.
• Be the lead resource for the internal finance team when it comes to campaign financial E2E processes and support financial proficiency on behalf of the PA team with support from Planning and Activation.

A bit about yourself

• 2-3 years experience at a digital media agency.
• Relevant experience in digital media and how digital innovation drives change.
• Ability to work in a team environment that promotes collaboration; but also capable of working independently when needed.
• Exceptional verbal & written communication skills - ability to think on your feet.
• Strong interest in AI / Automation - ability to navigate new technologies, drive implementation and change management.
• A self-motivated individual who is well organized and can manage multiple publisher conversations at the same time.

What you can expect from MFG and WPP Media

Our mission is to make advertising more valuable to the world. We do this by employing the world's very best talent to solve some of the toughest challenges of today's digital marketing landscape. It's important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence Media Com employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://mybenefits.wpp.com/public/welcome for more details.

US Pay Range

$60,000 — $140,000 USD

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