Campaign Operations Services Analyst

Socket.dev; Los Angeles (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Vacation days 15+

Work from home stipend

401(k) plan

Wellness benefits

Job summary

CreatorIQ seeks a Campaign Operations Services Analyst to join our Managed Services team. You will help plan, configure, and launch influencer campaigns, onboard creators, and manage day‑to‑day operations for our global clients.

Your role focuses on organization, clear communication, and reliable execution. You’ll collaborate with Client Success, Creator Discovery, and other teams, improving processes and delivering accurate results.

Qualifications

• 1+ years of experience in influencer marketing, project coordination, marketing, customer success, operations, account management, or a similar role.
• Exceptional organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Curiosity about emerging technology and excitement to learn new tools.
• Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or Gemini is a plus, with strong human judgment.

Responsibilities

• Build and configure campaigns and affiliate programs within the CreatorIQ platform, including pages, briefs, outreach templates, and settings.
• Send campaign invitations and support creators through onboarding.
• Guide creators through account authentication and platform setup with clear instructions and troubleshooting.
• Manage day-to-day communication with creators and keep campaigns on track.
• Monitor timelines and deliverables to ensure projects stay on schedule.
• Maintain campaign trackers and documentation with accurate information.
• Perform quality assurance checks on campaign setup, creator information, and assets before launch.
• Assist with authentication-only, ongoing reporting projects and recurring deliverables.
• Collaborate with clients and internal teams to keep campaigns running smoothly.
• Identify opportunities to improve internal processes and contribute ideas.
• Deliver high-quality experiences for clients and creators through responsive communication and attention to detail.
• Draft creator briefs, templates, and customer communications.
• Support reporting, audits, and benchmarking analyses.
• Create internal documentation and process guides.

Skills

Influencer marketing

Project coordination

Marketing

Customer success

Operations

Account management

Organizational skills

Communication

AI tools usage

Tools

CreatorIQ

Salesforce

CRM

Project management tools

Job description

Campaign Operations Services Analyst

At CreatorIQ, our Managed Services team acts as an extension of our clients' marketing teams, partnering with global brands to execute influencer marketing campaigns from planning through completion. We work behind the scenes to coordinate creators, manage campaign operations, and deliver exceptional experiences for both our clients and the creators they partner with. As a Campaign Operations Analyst, you'll play an important role in making that happen.

You’ll work alongside clients to support campaign launches, creator onboarding, campaign setup, and day‑to‑day operations. If you're someone who enjoys staying organized, communicating with people, solving problems, and keeping projects moving, this is an opportunity to build a career in one of the fastest‑growing areas of digital marketing.

In this role, you’ll get to:

• Build and configure campaigns and affiliate programs within the CreatorIQ platform, including campaign pages, creator briefs, outreach templates, and campaign settings
• Send campaign invitations and support creators throughout the onboarding process
• Guide creators through account authentication and platform setup, providing clear instructions and troubleshooting issues as needed
• Manage day‑to‑day communication with creators, answering questions and helping them stay on track throughout the campaign
• Monitor campaign timelines and creator deliverables to ensure projects stay on schedule
• Maintain campaign trackers and documentation, ensuring information is accurate and up to date
• Perform quality assurance checks on campaign setup, creator information, and campaign assets before launch
• Assist with authentication‑only, ongoing reporting projects and recurring customer deliverables
• Partner closely with clients, Creator Discovery, Client Success, and other teams to keep campaigns running smoothly
• Identify opportunities to improve internal processes and contribute ideas that help the team work more efficiently
• Deliver a high‑quality experience for both clients and creators through responsive communication and exceptional attention to detail
• Draft creator briefs, campaign templates, and customer communications
• Support reporting, audits, and benchmarking analyses
• Create internal documentation and process guides
• Brainstorm ideas and improve operational workflows
• Review and refine AI-generated work to ensure accuracy, quality, and sound judgment

Who you are and what you’ll need for this position:

• 1+ years of experience in influencer marketing, project coordination, marketing, customer success, operations, account management, or a similar role
• Exceptional organizational skills and attention to detail
• Excellent written and verbal communication skills
• Curiosity about emerging technology and excitement to learn new tools
• Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, or Gemini to improve productivity is a plus. More important is the ability to use AI thoughtfully while applying strong human judgment
• Experience with CreatorIQ, Salesforce, CRM, or project management tools is a plus

CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: Work with talented, collaborative, and friendly people who love what they do
• Guidance: Utilize our learning platform to fully get the training and tools you'll need to become successful here from your first day with us
• Work/life harmony: 15 days of vacation, floating and company holidays, wellness benefits, and paid parental leave
• Whole Health Package: Comprehensive medical, dental, vision, life, and disability insurance, plus additional wellness benefits
• Planning for the future: A 401(k) plan to help you plan ahead
• Work from home stipend: To assist you in setting up a home office that works for you

Who we are:

CreatorIQ is the operating system for creator‑led growth, helping global brands and agencies transform creator marketing into an intelligence‑driven growth engine. Powered by the Creator Graph™, which processes more than 250 million social posts daily across more than 15 million creators worldwide, CreatorIQ unifies fragmented platform data into a centralized intelligence layer and system of record for creator relationships, performance, governance, and commerce. More than 1,300 organizations—including Dentsu, Delta Air Lines, Google, Beiersdorf, Nestlé, and Wella—rely on CreatorIQ as the infrastructure to run and scale their creator programs globally. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

Commitment to Diversity and Inclusion

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, benefits, and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.