Campaign Operations Lead: Launch Readiness & QA

TKO; Los Angeles (CA); On-site; USD 68,000 - 90,000; Full time

Job summary

On Location, a leading experiential hospitality company, seeks a Manager of Campaign Operations in Los Angeles. You will establish operational processes, ensure campaign readiness, and coordinate across Marketing, CRM, Paid Media, and Analytics to deliver reliable, scalable campaigns.

Reporting to the Director of Marketing Operations and Analytics, you will test data flows, manage QA standards, and drive improvements to lead routing, attribution, and lifecycle updates.

Qualifications

• 5+ years of experience in campaign operations, marketing operations, CRM operations, lifecycle marketing operations, or a related field.
• Experience coordinating multi-channel campaigns across email, CRM, paid media, web, landing pages, forms, or related digital experiences.
• Hands-on experience configuring, testing, troubleshooting, and operating campaign platforms such as SFMC/Zeta, Salesforce, Data Cloud, UTM.io.
• Strong understanding of QA, tracking governance, data flows, lead routing, lifecycle management, and launch-readiness.
• Experience managing campaign calendars, work-back plans, dependencies, issue logs, and cross-functional deliverables.
• Strong written and verbal communication skills, with the ability to provide concise, action-oriented status updates.
• Bachelor’s degree in Marketing, Business, Operations, Information Systems, or a related field preferred.

Responsibilities

• Coordinate the operational work required to launch integrated campaigns across Core and Olympics.
• Translate campaign plans into operational requirements, timelines, dependencies, and launch checklists.
• Maintain visibility into campaign status, milestones, blockers, approvals, and launch readiness across stakeholders.
• Monitor campaign data flows, QA, and testing across the customer lifecycle including lead capture, consent, audience activation, lifecycle updates, and conversions.
• Lead process improvements, automation, and reporting to drive reliability and scalability.
• Produce recurring reporting on campaign operational health and provide clear status updates to stakeholders.

Skills

Campaign operations

Marketing operations

CRM operations

Lifecycle marketing

Data quality

Stakeholder management

Communication

Education

Bachelor's degree in Marketing, Business, Operations, or Information Systems

Tools

SFMC/Zeta

Salesforce

Data Cloud

UTM.io

Job description

On Location, a leading experiential hospitality company, seeks a Manager of Campaign Operations in Los Angeles. You will establish operational processes, ensure campaign readiness, and coordinate across Marketing, CRM, Paid Media, and Analytics to deliver reliable, scalable campaigns.

Reporting to the Director of Marketing Operations and Analytics, you will test data flows, manage QA standards, and drive improvements to lead routing, attribution, and lifecycle updates.