Camp Host- Stehekin

Guest Services, Inc.; Washington; On-site; USD 23,000 - 30,000; Full time

Job summary

Guest Services, Inc. is seeking a Campground Host to greet visitors, answer questions, and explain regulations at outdoor campgrounds. You will work in varying weather, assist with reservations, and maintain cleanliness and safety across sites while reporting issues to supervisors.

The role requires strong customer service and clear communication skills and involves weekend and holiday shifts. The position includes on-site duties such as site maintenance, guest assistance, and providing

Qualifications

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Responsibilities

• Perform light maintenance around campground (litter pickup, sweeping, stocking restrooms).
• Clean campsites and report any damage to supervisor; prepare sites after camper checkout and before next check-in.
• Keep track of occupied and vacant sites; assist camper reservation process.
• Maintain written reports of complaints and health/safety issues; address maintenance items needing attention.
• Set an example of good housekeeping and adherence to campground rules; work weekends/holidays.
• Provide visitors information on tour boats, store hours, bike/cano/kayak rentals, and trails.

Skills

Customer service

Communication

Problem reporting

Education

High School Diploma or GED

Job description

Job Summary

The Campground Host will be the first point of contact to greet and assist visitors, answer questions and explain regulations which apply. Work is completed mostly outside in hot, cold, wet, humid, windy conditions with large amounts of mosquitoes, flies and insects. Walking or bicycling is required.

Compensation Amount

19.50 USD Hourly

Job Description

ESSENTIAL FUNCTIONS

• Perform light maintenance work around campground such as litter pickup, sweeping and stocking restroom with supplies.
• Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, cleaning out fire rings, reporting any damage to your supervisor. Each site must be cleaned after every camper checks out and before another check in.
• Keep track of occupied and/or vacant sites.
• Assist staff with camper reservation process.
• Keep written report of complaints/criticism of park facilities, report situations that could affect the health and safety of visitors, and report any maintenance items which need immediate attention.
• Set an example by being a model camper practicing good housekeeping at all times in and around their assigned site and by observing all rules and regulations.
• Host is expected to work most weekends and holidays during their term.
• Provide visitors with information on tour boats; store hours; bicycle rentals; canoe and kayak rentals and trails.
• Check the campground to insure that all generators are shut down by 8PM.
• Address quiet time issues as needed.
• May be assigned other duties and projects not listed.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Exceptional interpersonal skills and experience required to work with a wide range of customers.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Physical presence at the job site is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.