Camera Lens Repair Technician I

Canon; Costa Mesa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading imaging solutions provider in Costa Mesa is seeking an on-site repair technician. The successful candidate will perform in-house servicing and repairs on imaging products, requiring knowledge of electromechanical equipment and excellent customer service skills. Benefits include medical, dental, vision, and more from day one, along with a 40-hour work week. The position demands physical capability to lift equipment and a collaborative work attitude.

Benefits

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Welcome kit and official merch

Qualifications

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Fundamental knowledge of electromechanical equipment.
• Ability to lift a minimum of 15 lbs in camera/lens/case weight.
• Basic level of MS Excel, Word, PowerPoint.
• Minimum six months repair experience of camera or optical products or minimum six months of repair experience in the Electronic Field.
• Mechanical aptitude and use of electrical meter and hand tools to perform repairs.
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro-mechanical equipment.
• Working knowledge of computer platforms, general application software and networking environments.
• Capability to access technical websites.
• Collaboration skills for working in a team environment.
• Positive internal and external work attitude.
• Good customer service skills and abilities.

Responsibilities

• Perform in-house servicing and repair of company products.
• Perform general maintenance tasks, troubleshoot, repair DSLR cameras, lenses, and flash systems.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software, and systems failures.
• Prepare reports for analysis of product failure trends and service-ability issues.
• Work on routine assignments with attention to detail.
• Service and repair designated equipment to company standards.
• Generate service revenue by repairing designated equipment.
• Maintain all technical information and company property assigned.
• Prepare reports and other data for the department.
• Communicate with supervisor and other departments if necessary.
• Perform high-demand repair volume.

Job description

About the Role

Located at the Canon Factory Service Center in Costa Mesa, CA, this individual will perform on‑site or in‑house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lenses, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash, etc. Must be able to lift 15lb. or more in equipment.

Benefits start on day one including medical, dental & vision. 40‑hour work week, Monday to Friday 7:30 am to 4:30 pm. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory.

Responsibilities

• Perform in‑house servicing and repair of company products.
• Perform general maintenance tasks, troubleshoot, repair DSLR cameras, lenses, and flash systems.
• Provide technical support to customers on operational or maintenance aspects of system equipment.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Prepare reports for analysis of product failure trends and service‑ability issues.
• Work on routine assignments with essential attention to detail and judgement based on established procedures and guidelines.
• Service and repair designated equipment to Canon standards and specifications to provide efficient and responsive service to customers.
• Generate service revenue by repairing designated equipment.
• Maintain all technical information and Canon property assigned.
• Prepare reports and other data for the department to ensure accurate information and record‑keeping.
• Communicate with supervisor and other departments if necessary regarding the solution of technical and/or customer service‑related problem areas.
• Perform high‑demand repair volume to support departmental goal of turn‑around time.
• Conduct product rework/modifications and new product inspection.

Qualifications

About You: The Skills & Expertise You Bring

• HS diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Fundamental knowledge of electromechanical equipment.
• Ability to lift a minimum of 15 lbs in camera/lens/case weight.
• Basic level of MS Excel, Word, PowerPoint.
• Minimum six months repair experience of camera or optical products or minimum six months of repair experience in the Electronic Field.
• Mechanical aptitude and use of electrical meter and hand tools to perform repairs.
• Minimum six months inspecting, testing, grading, repairing or refurbishing experience of electro‑mechanical equipment (e.g., office equipment).
• Working knowledge of computer platforms, general application software and networking environments.
• Capability to access technical websites (e.g., E‑Support platform).
• Collaboration skills for working in a team environment.
• Positive internal and external work attitude.
• Good customer service skills and abilities.

Company Overview

Canon U.S.A., Inc. is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years.

Who We Are

We are a team driven by the mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Benefits

• Medical, dental & vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• And much more

Legal and Equal Opportunity Statement

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All applicants must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.