CAM HELOC Supervisor

M&T Bank Corporation; Getzville (NY); On-site; USD 36,000 - 60,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a first‑level manager to direct daily workflow of a unit of 10–15 employees, guiding staff across disciplines.

The role emphasizes leadership, customer account management, and adherence to risk and regulatory standards. The successful candidate will oversee staffing decisions, performance, and process improvements while ensuring compliance with M&T and division policies.

Qualifications

• Total 5 years education/experience in a call center or bank operations environment, including 2 years of leadership experience.
• Excellent customer service skills with tact and diplomacy.
• Strong knowledge of spreadsheet, word processing, and presentation software.

Responsibilities

• Supervise daily workflow of 10–15 employees to meet department objectives.
• Resolve complex customer account management issues directly or through staff.
• Provide leadership, guidance, feedback and training to staff.
• Communicate and enforce changes to ensure compliance with policies, regulations and laws.
• Participate in process improvement and special projects as assigned by division management.
• Maintain internal controls and risk management; address audit findings as applicable.

Skills

Leadership

People management

Communication

Problem solving

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

Job description

Overview: This position is the first level of management within a division. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.

Primary Responsibilities

• Supervise and coordinate daily workflow to meet the objectives of the assigned department.
• Resolve complex problems arising out of customer account management, either directly or through subordinate staff.
• Provide leadership, guidance, feedback and training to staff.
• Communicate and enforce operational and procedural changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
• Participate in or facilitate process innovation and special projects as assigned by division management.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.
• Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

Scope of Responsibilities: Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.

Supervisory/Managerial Responsibilities: Supervisory, leadership of people in all work activities.

Education and Experience Required

• A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.
• Excellent customer service skills with the ability to use tact and diplomacy.
• Strong knowledge of relevant spreadsheet, word processing, and presentation software.

Education and Experience Preferred

• Bachelor's Degree.
• Demonstrated work leadership skills.
• Excellent oral and written communication skills.

Location: Getzville, New York, United States of America

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities-combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.