Calling Agent Client Engagement & Feedback

Remote Office; Remote; USD 80,000 - 100,000; Part time

Job summary

A remote support company is seeking a detail-oriented Calling Agent - Engagement & Feedback to conduct insightful surveys and gather client feedback. This part-time role requires at least 3 years of experience in client-facing roles, strong communication skills, and proficiency in data management. Enjoy flexible hours within the US time zone and competitive compensation while working remotely with a supportive team.

Benefits

Flexible work hours

Competitive compensation

Supportive remote environment

Qualifications

• 3+ years of experience in appointment setting, client communications, or survey-based roles.
• Strong verbal and written communication skills.
• Excellent phone etiquette and a confident speaking tone.

Responsibilities

• Engage with existing clients via phone to conduct surveys.
• Document client responses and feedback with attention to detail.
• Use Excel to maintain and organize call records.

Skills

Strong verbal and written communication skills

Excellent phone etiquette

Exceptional listening skills

Comfortable using Excel

Highly organized

Job description

Calling Agent - Engagement & Feedback

This is a remote position.

Position Details :

Employment Status : Part-time

Work Roster : Tuesday to Saturday (Flexible Schedule | US Time Zone)

Location : Remote

Experience Requirements : Minimum 3 years in a client-facing or appointment setting / survey role

Start Date : ASAP

About the Role :

Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointments it's about building rapport, understanding the client's product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers.

Key Responsibilities :

• Conduct Client Surveys : Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals.
• Understand the Product : Develop a solid understanding of the clients offerings to conduct informed and meaningful conversations.
• Ensure Data Accuracy : Accurately document client responses and feedback with high attention to detail.
• Database Management : Use Excel or similar tools to maintain, organize, and update call records and survey data.
• Communicate Effectively : Maintain professional, clear, and warm communication at all timeswith great tonality and listening skills.
• Maintain Call Logs : Record all client interactions, outcomes, and notes in a structured and organized format.
• Follow-Up as Needed : Ensure follow-up surveys or clarifications are scheduled appropriately.
• Support Process Improvement : Share insights from client conversations with internal teams to help improve the client experience.

Requirements :

• 3+ years of experience in appointment setting, client communications, or survey-based roles
• Strong verbal and written communication skills
• Excellent phone etiquette and a confident, friendly speaking tone
• Exceptional listening and documentation skills
• Comfortable using Excel and managing large volumes of client data
• Highly organized, detail-oriented, and results-driven
• Experience working in US time zones preferred

Why Join Remote Office?

• Long-term role with a stable, growing Australian client
• Flexible work hours within the US time zone
• A supportive, remote-first work environment
• Competitive compensation
• Collaborate with international teams and expand your global experience