Call Taker (Customer Service Rep)

Superior Ambulance Service; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible Scheduling

Competitive Compensation

Transferable Locations

Overtime

Health/Dental/Life Insurance

Tuition Reimbursement

Career Growth

Job summary

Superior Ambulance Service in Columbus, OH, is seeking a qualified dispatcher to handle calls, assess transport needs, and coordinate ambulance resources across multiple locations.

The role requires clear communication, map reading, problem-solving, and the ability to work under stress in a fast-paced EMS environment. An EMD license is required; opportunities for overtime and professional growth are available.

Qualifications

• EMD license is required.
• Strong communication and problem-solving skills are essential.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Answer, screen, and direct calls for the company.
• Distinguish the need for emergency transportation.
• Pre-arrange transport for facilities and determine level of care.
• Arrange specialty and critical care transportation as needed.
• Provide information and assistance for customer service inquiries.
• Communicate with multiple departments and EMS personnel.
• Provide supportive information to customers to arrange transport.
• Develop effective solutions for customer service issues.
• Direct calls to Flight desk when appropriate.

Skills

Map reading

Problem solving

Multi-tasking

Effective communication

EMD license

Job description

Overview

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,500 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight desk as appropriate
• Other duties as assigned

Qualifications

• Map reading skills
• Problem solving skills
• Multi-tasking ability
• Effective communication skills
• EMD license
• Physical Demands:
  • While performing the duties of the position, the employee is required to sit for long periods of time.
  • Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
  • Employee should be able to work under stressful conditions.
• Work Environment:
  • While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others and constantly works face to face with and around others.
  • Consistently uses office equipment such as computer, radios, printers, fax machine, etc.

Benefits

• Flexible Scheduling
• Competitive Compensation
• Multiple Station Locations with the Ability to Transfer Throughout Company
• Opportunity to Work Overtime
• Health/Dental/Life Insurance
• Tuition Reimbursement
• Opportunity for Career Growth