Call Centre Representative

TaskVerse; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career development

Job summary

Spectrum in the United States is hiring for a customer service role focused on guiding customers through Community Solutions products and services. You will help solve problems and build lasting relationships while expanding your knowledge of technology and account management.

The role emphasizes problem solving, strong communication, and the ability to work with billing and service issues. You will support customers over the phone, process orders, and identify opportunities to upgrade services,

Qualifications

• High school diploma or equivalent.
• Experience in customer service and sales or retention.
• Proficiency with billing systems.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance, and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

English proficiency

Customer service

Billing systems

Problem solving

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

About The Company

Spectrum, a leading provider of communication and entertainment services, is committed to delivering innovative solutions that connect individuals and communities across the United States. As a subsidiary of Charter Communications, Spectrum offers a comprehensive range of products including high-speed internet, television, mobile, and voice services. Renowned for its customer-centri*c approach, Spectrum strives to enhance the digital experience for millions of residential and business customers through reliable, high-quality offerings. The company fosters a collaborative and inclusive work environment, encouraging employees to grow professionally while making a meaningful impact in the lives of its customers.

About The Role

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.

How You'll Make An Impact

• Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance, and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions

• Office environment with various schedules including holidays

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Customer service and sales or retention experience

Skills

• Ability to read, write, speak, and understand English
• Knowledge of Spectrum products and troubleshooting for Video, Internet, and Voice repair
• Proficiency in billing systems
• Strong verbal and written communication skills
• Complex problem-solving abilities
• Quick thinking, goal orientation, ambition, and determination
• Strong follow-up, accuracy, multitasking, and attention to detail
• Positive phone demeanor and excellent customer service skills
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Experience

Preferred Qualifications

• 1+ years working in cable operations or telecommunications call center

Benefits

Spectrum offers a comprehensive pay and benefits package designed to reward employees for their contributions and support their overall well-being at every stage of life. Our benefits include competitive compensation, health insurance options, retirement plans, paid time off, and opportunities for career development and advancement. We believe in fostering a positive work environment where employees can thrive professionally and personally, ensuring a balanced and fulfilling career experience. Additionally, Spectrum provides ongoing training and resources to help employees stay current with industry trends and technologies, empowering them to deliver exceptional service to our customers.

Equal Opportunity

Spectrum is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We value diversity and are dedicated to providing equal employment opportunities to support a workforce that reflects the communities we serve. We encourage individuals of all backgrounds to apply and join our team, fostering a culture of respect, collaboration, and innovation.