Call Centre Agent

remote work; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK customer base, resolving queries on the first contact.

Log every call in the CRM, meet call quality and response-time targets, and handle issues efficiently. The role requires 1+ year in a call centre, CRM experience (Salesforce/Zendesk), and strong English for UK customers.

Qualifications

• At least 1 year in a call centre or phone-based customer service role.
• Experience logging calls in a CRM or ticketing system such as Salesforce or Zendesk.
• Clear spoken and written English suited to UK customers.
• Reliable home internet, a headset and a quiet workspace.
• Availability for UK hours, Monday to Friday.

Responsibilities

• Handle inbound calls about orders, accounts and service queries.
• Make scheduled outbound follow-up calls.
• Log every call accurately in the CRM.
• Resolve issues on the first call where possible and escalate when needed.
• Meet call quality and response-time targets.

Skills

Clear communication

English proficiency

Reliability

Time management

Tools

Salesforce

Zendesk

Job description

About the role

Remote Recruitment is hiring a Call Centre Agent for a UK-based employer, fully remote from South Africa. You will own inbound and outbound calls for a UK customer base, resolving queries on the first contact.

What you'll do

• Handle inbound calls about orders, accounts and service queries
• Make scheduled outbound follow-up calls
• Log every call accurately in the CRM
• Resolve issues on the first call where possible and escal…
• Meet call quality and response-time targets

What they're looking for

• At least 1 year in a call centre or phone-based customer service role
• Experience logging calls in a CRM or ticketing system such as Salesforce or Zendesk
• Clear spoken and written English suited to UK customers
• Reliable home internet, a headset and a quiet workspace
• Availability for UK hours, Monday to Friday

For applicants in Nigeria

• The listing states 100% remote from South Africa and UK hours; it does not mention Nigeria specifically. Confirm timezone/work authorization before interviewing.
• Pay currency stated as per month in South African Rand; UK hours are specified but salary is not in local currency for Nigeria. Confirm pay structure before interview.
• Contract type not explicitly stated; not enough information to confirm employment status in Nigeria. Clarify during application.