Call Center Team Lead - Customer Excellence

Datavant; Pierre (SD); On-site; USD 57,000 - 67,000; Full time

Job summary

Datavant is seeking a working supervisor to oversee call center associates and ensure quality HealthPort services while maintaining profitability. You will train staff, develop policies, plan schedules and drive service improvements across the team, aligning with company goals.

The role demands at least 2 years of supervisory experience in a customer-oriented setting, proficiency with Microsoft Office, and strong interpersonal and analytical abilities.

Qualifications

• Minimum 2 years supervisory or management experience in a call center or customer oriented environment.
• Proficiency with Microsoft Office Suite or similar tools.
• Proven organizational skills and ability to manage multiple tasks.
• Excellent verbal and written communication with strong interpersonal skills.
• Team oriented with ability to work with others in a fast-paced setting.

Responsibilities

• Plan, prepare, and devise work schedules according to budget, call volume and production needs.
• Assess current customer service model for opportunities to improve efficiency and quality.
• Assist with performance appraisals, address complaints and resolve problems.
• Ensure each call center associate has the skills and knowledge to provide excellent service.
• Manage difficult customer situations and solicit feedback for process improvement.
• Track calls to provide data to management and enable changes.
• Develop short and long-term morale improvement strategies.
• Monitor department results and address productivity concerns.
• Participate in development and implementation of programs benefiting the organization and customers.
• Communicate with management on concepts and objectives.

Skills

Supervisory experience

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Team oriented

Time management

Problem solving

Analytical skills

Fast-paced work

Education

Bachelor’s degree or equivalent experience

Associate’s degree + 4 years supervisory experience

Tools

Microsoft Office

Job description

Datavant is seeking a working supervisor to oversee call center associates and ensure quality HealthPort services while maintaining profitability. You will train staff, develop policies, plan schedules and drive service improvements across the team, aligning with company goals.

The role demands at least 2 years of supervisory experience in a customer-oriented setting, proficiency with Microsoft Office, and strong interpersonal and analytical abilities.