Call Center Supervisor (Part-time)

Groundworks New Mexico; Albuquerque (NM); Hybride; USD 17 000 - 28 000; Temps partiel

Résumé du poste

Groundworks New Mexico in Albuquerque is seeking a part-time Supervisor to direct day-to-day activities of interviewers and clerks, ensuring production goals are met and processes run smoothly. You will work onsite with managers, coach staff, and handle project-related tasks that vary with business needs. Strong organization and communication are essential.

Qualifications

• High School Diploma (or equivalency).
• At least six months of experience in telephone data collection or direct supervisory responsibility.

Responsabilités

• Direct day-to-day activities of interviewers and clerks.
• Coordinate with managers on project-related tasks that may change regularly.
• Monitor, motivate, and coach interviewers to maintain productivity on project assignments.

Connaissances

Supervisory experience

Telephone data collection

Formation

High School Diploma or equivalent

Description du poste

The Supervisor position is responsible for directing the day-to-day activities of interviewers and clerks within the various functional areas of the facility. Supervisors will work closely with managers to perform a variety of project-related and functional area tasks that may change regularly depending on business needs.

This is a part-time Onsite role (32 hours per week) in our office.

Additional Areas of Responsibility:

Manage daily production activities, including identifying, troubleshooting, and solving production problems, as well as coaching and assisting interviewers. Monitor, encourage, and motivate interviewers to maintain productivity on project assignments.

Other Information/Requirements:

High School Diploma (or equivalency). At least six months of experience in telephone data collection or direct supervisory responsibility.