Call Center Supervisor - Customer Service Leader

RTD; United States; On-site; USD 71,000 - 100,000; Full time

Job summary

Regional Transportation District (RTD) in the United States is seeking a Supervisory role for a call center team. You will supervise, train, coach, and evaluate staff, address customer service issues, and ensure adherence to policy under the Labor Agreement.

The position requires strong communication, MS Office proficiency, and the ability to manage schedules, including nights, weekends, and holidays. RTD emphasizes diversity and equal opportunity with comprehensive benefits.

Qualifications

• High School Diploma or equivalent.
• 2+ years supervisory experience.
• 3+ years in a customer call center with service focus.
• Proficient with Microsoft Office.
• Ability to communicate effectively, orally and in writing.
• Ability to manage time and workload with attention to detail.

Responsibilities

• Supervises call center staff, assigns work, trains, coaches, and counsels to ensure consistent application of guidelines and contracts.
• Uses call monitoring to coach and improve customer service quality.
• Researches customer service issues and routes contacts to the right department.
• Prepares departmental statistical reports using various reporting tools.

Skills

Supervisory exp

Customer service

MS Office

Communication

Time management

Flexible hours

Education

High School Diploma or equivalent

Job description

Regional Transportation District (RTD) in the United States is seeking a Supervisory role for a call center team. You will supervise, train, coach, and evaluate staff, address customer service issues, and ensure adherence to policy under the Labor Agreement.

The position requires strong communication, MS Office proficiency, and the ability to manage schedules, including nights, weekends, and holidays. RTD emphasizes diversity and equal opportunity with comprehensive benefits.