Call Center Specialist: Service, Leads & Growth

Cellular Sales; Colorado Springs (CO); On-site; USD 21,000 - 23,000; Full time

Job summary

Cellular Sales, Verizon’s premier retail partner, is growing a dedicated Call Center Representative team in Colorado Springs. You will support the sales force by following up leads, answering customer inquiries by phone and text, and generating new opportunities to drive traffic and revenue.

Ideal candidates will bring a positive attitude, strong communication, and the ability to learn product details. This is a full-time position with a professional office environment and no travel requirements.

Qualifications

• High School diploma or GED required.
• College degree preferred.
• Experience in customer service or call center environment is advantageous.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to market success.
• Handle customer inquiries by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts for different topics.
• Research information using available resources.
• Provide product and service information to customers.
• Take feedback and criticism to improve productivity and character.

Skills

Attention to Detail

Oral Communication

Planning and Organizing

Problem Solving

Written Communication

Education

High School diploma or GED

College degree preferred

Tools

Microsoft Office

10-key data entry

Job description

Cellular Sales, Verizon’s premier retail partner, is growing a dedicated Call Center Representative team in Colorado Springs. You will support the sales force by following up leads, answering customer inquiries by phone and text, and generating new opportunities to drive traffic and revenue.

Ideal candidates will bring a positive attitude, strong communication, and the ability to learn product details. This is a full-time position with a professional office environment and no travel requirements.