Call Center Specialist: Inbound/Outbound & Scheduling

Patriot Showers; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Advancement opportunities

Paid time off

Job summary

Patriot Showers is seeking a customer-focused Call Center Representative to join our Greenville, SC team. You will be the friendly voice guiding customers through their shower remodeling journey, handling calls, educating on products, and scheduling home consultations for the sales team.

We value strong communication, ability to manage high call volumes, CRM proficiency, and a team-oriented mindset. A performance-based bonus and opportunities for advancement accompany a competitive salary and

Qualifications

• Strong verbal communication and active listening are required.
• Ability to handle high call volumes with a positive attitude.
• Familiarity with CRM software and basic computer apps is expected.
• Self-motivated with a goal-oriented mindset.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Educate customers on Patriot Showers' products and services.
• Schedule in-home consultations and sales appointments.
• Follow up with leads and maintain CRM records.
• Meet and exceed daily and weekly call/appointment goals.
• Address customer inquiries with empathy and collaborate with the team.

Skills

Verbal communication

Active listening

CRM software

Goal-oriented

Team player

Tools

CRM software

Basic computer applications

Job description

Patriot Showers is seeking a customer-focused Call Center Representative to join our Greenville, SC team. You will be the friendly voice guiding customers through their shower remodeling journey, handling calls, educating on products, and scheduling home consultations for the sales team.

We value strong communication, ability to manage high call volumes, CRM proficiency, and a team-oriented mindset. A performance-based bonus and opportunities for advancement accompany a competitive salary and