Call Center Specialist - H&V Call Center - Ft. Wright E1 - Part Time - Days

The Christ Hospital; Lookout Heights (KY); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

The Christ Hospital Health Network in Kentucky is seeking a Patient Services Coordinator to answer calls, schedule care, and protect patient information. You will work closely with physicians and staff to ensure smooth clinic flow and accurate data entry.

Responsibilities include scheduling, EMR messaging, verification of insurance, and maintaining courteous, confidential patient interactions. Strong Microsoft Office skills and 1–3 years in customer service are preferred.

Qualificações

• High School diploma or equivalent.
• 1–3 years customer service experience; medical office scheduling preferred.
• Ability to multi-task and maintain confidentiality.
• Knowledge of HIPAA privacy requirements.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsabilidades

• Answer phone calls, schedule appointments, and direct questions to staff.
• Navigate EPIC EMR messaging to route information.
• Perform phone system functions and manage pre-certifications.
• Schedule daily patient and physician appointments to optimize utilization.
• Maintain patient demographic and financial information per regulations.
• Order supplies and keep the office area organized.

Conhecimentos

Customer service

Scheduling

HIPAA compliance

Microsoft Office

Communication

Formação académica

High School Diploma

Ferramentas

EPIC EMR

Practice Management System

Outlook

Excel

Descrição da oferta de emprego

Job Description

Answers phone calls and schedules patient care activities. Facilitate flow of information between physicians, patients, and clinical areas. Obtains and verifies appropriate personal, demographic and financial information for the purposes of ensuring quality patient care through proper patient identification and maximum reimbursements for all billable clinical services rendered.

Responsibilities

Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff. Performs phone system/answering service functions. Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.

Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization. Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.

Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate. Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.

Prepares patient material/handouts as needed. Order office supplies and maintains a clean area.

All other duties as assigned.

Qualifications

EDUCATION: High School Diploma or equivalent/

YEARS OF EXPERIENCE: One to three years' experience Customer Service required. Medical office experience and 1-year prior scheduling experience preferred.

REQUIRED SKILLS AND KNOWLEDGE: Copier, fax, telephone system, postage equipment, and computer skills (Microsoft Outlook, Word, and Excel) required. Must be able to multi-task and maintain confidentiality. Must pass skills assessment tests and have the following skills:

1. Strong verbal and social skills to facilitate working respectfully with patients, physicians, and co-workers in person or by telephone. Excellent customer service skills.
2. Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
3. Knowledge of health insurance coverage, requirements.
4. Basic Math skills.
5. Analytical skills required to make decisions based on the facility and clinical situation at hand.
6. Knowledge of and compliance with HIPAA privacy requirements.

LICENSES REGISTRATIONS &/or CERTIFICATIONS:

NONE