Call Center Specialist: Government Support (Swing Shift)

Viateq Corporation; Nashville (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k)

Paid time off

Flexible spending accounts

Professional development reimbursement

Job summary

VIATEQ Corporation in Nashville, TN is hiring a Call Center Representative for a swing shift. You will handle frontline support via phone, email, chat, and ticketing systems, acting as the first contact for end users and ensuring quality service.

The role requires a high school diploma or GED, 1+ year in a call center or related role, and solid English communication. You must be able to obtain and maintain a Public Trust background check; shift is 12:30 PM–11:00 PM, four days on/four days off.

Qualifications

• High school diploma or GED required; higher degree preferred.
• 1+ year experience in a call center, help desk, or support role.
• Basic IT concepts and common end-user issues understood.

Responsibilities

• Serve as first contact via phone, email, chat, or web portal with professional support.
• Answer calls and tickets; document issues and resolutions in the ITSM system.
• Follow scripts, KB articles, and SOPs to provide accurate information.
• Categorize, prioritize, and route calls; maintain SLA adherence.
• Communicate status and follow up on open or escalated tickets.
• Participate in team huddles and training to stay current on procedures.
• Adhere to federal regulations and security policies during interactions.
• Maintain professionalism, patience, and empathy across users.

Skills

English communication

Customer service

ITSM documentation

Multitasking

MS Office

Team collaboration

Education

High school diploma or GED

Associate/Bachelor's degree preferred

Tools

ITSM ticketing system

Microsoft Teams

Job description

VIATEQ Corporation in Nashville, TN is hiring a Call Center Representative for a swing shift. You will handle frontline support via phone, email, chat, and ticketing systems, acting as the first contact for end users and ensuring quality service.

The role requires a high school diploma or GED, 1+ year in a call center or related role, and solid English communication. You must be able to obtain and maintain a Public Trust background check; shift is 12:30 PM–11:00 PM, four days on/four days off.