Call Center Specialist

1st Choice Healthcare, Inc.; Pocahontas (AR); On-site; USD 18,000 - 26,000; Full time

Job summary

1st Choice Healthcare is seeking a Call Center Specialist to join the care team. You will handle a high volume of inbound and outbound calls, assist patients, and route messages to the appropriate party.

The role requires strong communication, active listening, and multitasking skills in a fast-paced, compliant environment. A high school diploma or equivalent is required, with basic computer literacy and the ability to work 80% seated.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills are essential.
• Excellent active listening and multitasking abilities are needed.
• Good time management and organizational skills are required.
• Basic computer literacy and troubleshooting abilities are necessary.
• Ability to work in a demanding, fast-paced setting.
• Must be able to remain seated for long periods (80% of time).

Responsibilities

• Handle a large volume of inbound and outbound calls.
• Provide direct assistance or take messages and route calls appropriately.
• Assist callers while maintaining confidentiality of patient information.
• Follow compliance standards and company policies.

Skills

Strong communication

Active listening

Time management

Computer literacy

Troubleshooting

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Job description

The Call Center Specialist

works as a part of the care team providing assistance to patients and others contacting the clinic by telephone: may provide direct assistance or take messages and direct calls to the appropriate party. Employee will manage large volume of inbound and outbound calls in a timely manner, requiring the ability to multitask. Works with and has access to confidential patient information. This position requires compliance with 1st Choice Healthcare's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures.

At 1st Choice Healthcare

we embrace and practice patient-centered care and we strive to provide all of our patients with the best possible medical care. We encourage each patient to take an active role in their healthcare. We believe that in addition to helping patients when they are sick, we can and should help guide them in making healthy choices for preventive care.

1st Choice Healthcare is a non-profit, Joint Commission accredited, Federally Qualified Health Center. We welcome all members of our community, especially those unable to afford care. We are founded and governed by our community.

1st Choice Healthcare is an equal opportunity employer. We are committed to fostering a diverse and inclusive work environment, where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law. All employment decisions are based on qualifications, merit, and business needs.

Qualifications

• High school diploma or equivalent
• Strong Communication Skills
• Great active listening skills
• Strong time management and organizational skills
• Computer literacy skills is a requirement as well as some basic troubleshooting skills.
• Able to work in a demanding, fast-paced setting
• Must be able to remain in a stationary position 80% of the time.

This is a Safety Sensitive position(the use of a Medical Marijuana card is prohibited according to Act 593).

Facial piercings are not allowed.