Call Center Specialist

Camden National Corporation; Maine; Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Robust medical, dental, and vision insurance

Generous time off

401(k) retirement savings plan

Tuition reimbursement

Comprehensive wellness program

Job summary

Camden National Corporation is hiring a Customer Care Specialist to provide exceptional service to customers over the phone. The role requires no prior banking experience as training will be provided. Candidates should be motivated to assist customers, multi-task effectively, and maintain a positive attitude.

The position offers a hybrid work model and a robust benefits package focused on employee well-being, including medical, dental, and vision insurance, generous paid time off, and a 401(k) retirement savings plan.

Qualifications

• No previous banking experience required, we will train you.
• Passion for helping others and providing exceptional customer service over the phone.
• Ability to navigate multiple computer systems and document outcomes.

Responsibilities

• Assist customers with their banking needs over the phone.
• Collaborate with other departments to solve problems for customers.
• Offer advice to deepen customer relationships.

Skills

Exceptional customer service

Multi-tasking

Attention to detail

Problem-solving

Tech-savvy

Job description

## Call Center SpecialistApplyremote type: Hybrid (Remote/Office)locations: ME, Auburn, 178 Court St: ME, Gardiner, 190 Water St: NH, Berlin, 9 Main Sttime type: Full timeposted on: Posted Yesterdayjob requisition id: R2472# Live here. Play here. Bank here. *Work here*.## If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.# **Get to know us:*** We’re your local community bank—and have been since 1875—that is committed to providing **excellent customer service** and **giving back** to our communities.* We foster a **collaborative, inclusive** work environment as part of a close-knit team where your **voice is valued** and heard.* Our **highly engaged employees** are rewarded for their performance and have ample opportunities for cross-training and **advancement within the organization**.* We’ve been named one of the **best places to work in Maine**, and offer **robust benefits** focused on your holistic well-being.**\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**# **We want to get to know you:**Are you looking to expand your banking experience or ready to transfer your customer service skills into a new industry? If any of the below ring true for you, the **Customer Care Specialist** role may be a perfect fit for **you**!* Are you passionate about helping others and providing **exceptional customer service** to a variety of customers **over the phone**?* Are you looking for **variety** in your day-to-day and thrive at multi-tasking?* Are you tech-savvy and have **excellent attention to detail** in a fast-paced environment?* Are you someone who enjoys problem-solving and providing timely resolutions while maintaining a positive attitude?* Are you looking to work on a **highly engaged** team who likes to have fun?* Are you looking to join an organization that invests in its employees and offers ongoing **training** for the job that sets you up for success?* Have you been searching for a company that rewards high performers, offers cross-training, and prioritizes promoting from within?If so, we are seeking an individual eager to join our team as a **Customer Care Specialist**! **N****o** **previous banking experience** is required, we will train you!Are you motivated by a position where you can:* Provide smart friendly customer service to customers over the phone,* Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures,* Navigate multiple computer systems, multi-task, and document outcomes during and after calls,* Collaborate with other departments across the bank to assist with customer’s needs and solve problems and,* Offer advice to our customers to deepen their relationships.If you're eager to take initiative and bring a positive attitude, we invite you to transfer your skills and become a part of our team!# **\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**# ***Our comprehensive total rewards package offers something for everyone!**** Robust medical, dental, and vision insurance packages* Generous time off, including paid federal holidays and paid day off for your birthday* 401(k) retirement savings plan* Tuition reimbursement, professional development, and career growth opportunities* Employee assistance program* Comprehensive wellness program**Pursue** a career at Camden National Bank and **apply today**. We can't wait to hear from you!\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_# **We are guided and inspired by our Core Values**:* **Honest and Integrity** above all else* **Trust** built on fairness* **Service** that creates remarkable experiences* **Responsibility** to use our resources for the greater good* **Excellence** through hard work and lifelong learning* **Diversity** realized through inclusion and respectEqual Opportunity Employer*Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.*# **Learn more about why employees love working at Camden National Bank!**0:00 / 3:07### About Camden National BankWe are very proud to be named a **2023 Best Place to Work in Maine!**### What you can expect from us.An opportunity to build your career at an innovative community organization with a vision for growth and giving back. Whether it’s helping a family buy their first home or build a business, we go above and beyond to serve our customers, communities, and each other. You’ll experience an inspiring, welcoming workplace for all, and a culture that empowers employees to do their best work each day—and celebrate the difference we’re making together.Today, we employ 725 people at more than 73 work locations. We recruit top talent for roles in everything from relationship banking to operations, lending, technology, finance, compliance, marketing, and more. Employees enjoy health and wellness benefits and generous time off, along with numerous personal and professional growth opportunities.### What we’ll expect from you.A commitment to apply your passion and talents, while making a positive impact on the company, our communities, and yourself. With the close-knit feel of your community bank, complemented by the competitive perks of large organizations, you will love working here.To learn more, please visit www.camdennational.bank. Member FDIC.