Call Center Scheduler/Medical Records

arizonaliverhealth; Mesa (AZ); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health, Dental, Vision (with HSA plans

2 Weeks PTO

5 days Sick Time

7 Company holidays + 2 Half-days

401K with 6% company match

Short & Long Term Disability

Educational Assistance

Shared company vehicles for required旅行

Résumé du poste

Arizona Liver Health is seeking a Call Center Scheduler/Medical Records professional in Mesa, AZ. The role centers on telephonic patient scheduling, data entry, and medical records management within a HIPAA-compliant environment.

Responsibilities include pre-registration, appointment coordination, and accurate documentation in the EHR, while maintaining confidentiality and coordinating with providers across sites.

Qualifications

• Proficiency in Microsoft Office applications, Windows, and multi-line telephone system.
• Ability to communicate professionally with patients, providers, and 3rd party vendors.
• Excellent organizational skills, attention to detail, and time management skills.
• Impeccable written and oral communication skills.
• Bilingual Spanish-speaking required.

Responsabilités

• Handle telephonic scheduling of patient appointments and follow-up visits.
• Schedule initial and follow-up appointments to optimize provider time and patient care.
• Perform pre-registration by accessing and updating patient information.
• Enter data and confirm appointments accurately.
• Maintain schedule accuracy to maximize patient flow.
• Screen calls, arrange interpreters, and route to appropriate staff.
• Maintain communication with office staff and providers across health centers.
• Ensure patient confidentiality per Privacy Act and HIPAA.
• File/scan laboratory, radiology, and other reports in the EHR within prescribed timelines.
• Send SOC records to Research within 48 hours of screening.
• Route clinical reports to clinic staff and outside parties.
• Handle release of medical records requests and mail/electronic delivery.
• Send medical records release to referring provider when requested.
• Process incoming faxes and route to staff; follow up on failed faxes.
• Maintain good attendance, punctuality, and full shift adherence.
• Demonstrate professional and team-oriented behavior.

Connaissances

MS Office

Windows OS

Phone system

Professional communication

Organization

Time management

Written and verbal communication

Bilingual (Spanish)

Formation

High School Diploma or GED

Description du poste

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Job Summary:

Arizona Liver Health/Arizona Clinical Trials is looking for qualified candidates for the Call Center Scheduler/Medical Records position in Mesa.

Title:

Call Center Scheduler/Medical Records (Mesa, AZ)

Compensation:

$18.00 - $22.00 per hour, depending on experience

Status:

Full-time, Non-exempt

Essential job functions/duties

• Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions.
• Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling.
• Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients.
• Perform patient pre-registration including accessing and updating patient information as indicated.
• Perform data entry and appointment confirmation.
• Maintain schedule accuracy for maximum patient flow.
• Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.
• Maintain effective communication with office staff and providers in all of the health centers as needed.
• Maintains patient confidentiality in compliance with the Privacy Act and HIPAA
• Files/scans laboratory, radiology, and other reports in appropriate section of the EHR within prescribed timeline.
• Send SOC records to Research for all new screeners within 48 hrs.
• Routes clinical reports to appropriate clinic staff & outside parties.
• Attends to all release of medical records requests and sends records to requesting party via mail or electronic means.
• Send out medical records release to referring provider when requested.
• Attends to all incoming faxes and routes to appropriate clinic staff.
• Follow up on failed faxes and update data base with changes to receiving party.
• Maintains good attendance, is punctual and works full scheduled shift.
• Demonstrates respectful, professional, and appropriate behavior that supports a team-oriented work environment.

Knowledge/Skills/Abilities Required

• Proficiency in Microsoft Office applications, Windows, and multi-line telephone system
• Ability to communicate professionally with patients, providers, and 3rd party vendors.
• Excellent organizational skills, attention to detail, and time management skills
• Impeccable written and oral communication skills
• Bilingual (Spanish-speaking) required

Supervisory responsibilities

None

Work environment

Call Center setting

Physical demands

Able to lift at least 15 lbs.

Able to sit for long periods (at least 50%)

Able to type and do computer work for long periods

Travel Requirements

Some interoffice travel may be required with use of company vehicle or mileage reimbursement

Education, credentials, and/or trainings required

High School Diploma or GED required

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• 2 Weeks PTO
• 5 days Sick Time
• 7 Company holidays + 2 Half-days
• 401K with 6% company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies:

It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Uns