Call Center Sales & Retention Representative

AT&T; Chicago (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts on AT&T plans and '

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Sick leave (unprotected)

Adoption Reimbursement

Disability Benefits

Life Insurance

Supplemental benefits

EAP

Wellness programs

Job summary

AT&T in Chicago, IL is seeking a Customer Care Associate to engage customers via calls, chats, and emails and to introduce the latest technology and services. You will drive service quality and loyalty while meeting sales goals.

The role features a 40-hour work week with paid training, comprehensive benefits, and uncapped commissions tied to performance. Starting pay is $19.41 per hour with earnings potential above the base based on goals.

Qualifications

• Experience in customer service and sales is preferred.
• Strong communication and problem-solving abilities.
• Ability to handle calls, chats and emails efficiently.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach sales targets.
• Accurately resolve service, billing, payments and collections issues.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and seek higher support when needed.
• Build customer confidence and loyalty by resolving issues.

Skills

Customer service

Sales upselling

Communication

Problem solving

Job description

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Our Customer Care Associate earn $19.41 hourly +commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How You’ll Make an Impact:

As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.

• Identify upselling opportunities and close deals to reach your sales and commissions targets.

• Accurately resolve issues related to service, billing, payments, and collections.

• Explain bills and product features clearly.

• Troubleshoot basic problems and seek higher support if needed.

• Build customer confidence and loyalty by resolving issues.

• Support various customer inquiries, including technical issues.

• Monday–Friday, 8 AM–6 PM (shifted schedule). Must be flexible as hours/days may change based on business needs

• Paid training to set you up for success.

Key expectations to succeed:

• Commissioned sales experience highly preferred

• Unwavering Customer Focus

• Strong Work Ethic

• Adaptability

• Problem-Solving Skills

• Attention to Details

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Visioncoverage

• 401(k) plan

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

• Tuition reimbursement program

• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

• Paid Parental Leave

• Additional sick leave beyond what state and local law require may be available but is unprotected

• Adoption Reimbursement

• Disability Benefits (short term and long term)

• Life and Accidental Death Insurance

• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

• Employee Assistance Programs (EAP)

• Extensive employee wellness programs

Weekly Hours:

40

Time Type:

Regular

Location:

Chicago, Illinois

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.