Call Center Sales Representative – Hybrid

AT&T; Richardson (TX); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision

401(k)

Employee discounts

Tuition reimbursement

PTO & holidays

Paid parental leave

Disability benefits

Life insurance

Wellness programs

Employee Assistance Program

Descrizione del lavoro

AT&T in Richardson, Texas, seeks a hybrid Call Center Sales Representative to handle calls, chats, and emails, identify upsell opportunities, and resolve billing issues. The role combines center-based work with remote days and requires flexibility for evenings/weekends.

Paid training is provided to set you up for success. The position offers $20.16 hourly plus commissions, with uncapped upside and a potential $62,280+ yearly, plus a robust benefits package including medical, 401(k), PTO, and

Competenze

• Commissioned sales experience highly preferred.
• Unwavering customer focus and service mindset.
• Strong work ethic and reliability.
• Adaptability to changing customer needs.
• Solid problem-solving and analytical skills.
• Attention to detail in billing and product info.

Mansioni

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly to customers.
• Troubleshoot basic problems and escalate when needed.
• Build customer confidence and loyalty by resolving issues.
• Support various inquiries, including technical issues.

Conoscenze

Commissioned sales

Customer focus

Work ethic

Adaptability

Problem-solving

Attention to detail

Descrizione del lavoro

## Call Center Sales Representative – HybridApply: Office Worker (NOT Remote): Richardson, Texas: Full time: Posted Today: End Date: November 17, 2026 (30+ days left to apply): R-125249Note: This hybrid-remote position reports to our **2221 Lakeside Blvd, Richardson, TX 75082** location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.If selected, you must be able to report to this location.This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.**Pay Transparency:**Our Premier Service Consultants earn $20.16 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives **$62,280+** per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. **How You’ll Make an Impact:**As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.**What Your Day-to-Day Will Look Like:*** Handle customer interactions (calls, chats, emails) in a fast-paced environment.* Identify upselling opportunities and close deals to reach your sales and commissions targets.* Accurately resolve issues related to service, billing, payments, and collections.* Explain bills and product features clearly.* Troubleshoot basic problems and seek higher support if needed.* Build customer confidence and loyalty by resolving issues.* Support various customer inquiries, including technical issues.* Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.* Paid training to set you up for success.**Key expectations to succeed:*** Commissioned sales experience highly preferred* Unwavering Customer Focus* Strong Work Ethic* Adaptability* Problem-Solving Skills* Attention to Details**Joining our team comes with amazing perks and benefits:*** Medical/Dental/Vision coverage* 401(k) plan* Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone* Tuition reimbursement program* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.* Paid Parental Leave* Additional sick leave beyond what state and local law require may be available but is unprotected* Adoption Reimbursement* Disability Benefits (short term and long term)* Life and Accidental Death Insurance* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal* Employee Assistance Programs (EAP)* Extensive employee wellness programs**Work From Home (WFH) Requirements:*** You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection). AT&T will provide the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!Your future is calling. Apply today!