Call Center Sales Digital Representative

Jobtome; Matthews (NC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Spectrum is hiring a Call Center Sales Digital Representative in Matthews, NC. You will handle inbound sales through calls, chats and emails, acquire new customers and upsell Spectrum services. This role emphasizes meeting sales targets and delivering top-tier customer service.

Starting pay is $18/hour with incentives that can push earnings beyond $70,000 annually for top performers. Flexible hours may include weekends. Spectrum is an Equal Opportunity Employer.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, speak and understand English.
• Experience in sales or call center is a plus (2+ years).
• Familiarity with billing software is a plus.

Responsibilities

• Handle inbound sales via calls, chats and emails.
• Acquire new customers and upsell products and services.
• Meet or exceed weekly and monthly sales targets.
• Process orders accurately and maintain knowledge of offerings.

Skills

Sales techniques

Customer service

Cable products knowledge

Billing software

Time management

Education

High school diploma

Tools

CRM software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Are you passionate about turning potential into performance? As a Call Center Sales Digital Representative, you'll leverage your skills to handle inbound sales contacts via calls, chats and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success and enhance customer satisfaction.

What Our Call Center Sales Digital Representatives Enjoy Most About the Role

• Achieving and surpassing weekly and monthly sales goals, utilizing effective selling techniques.
• Mastering order processing and understanding all products and services, while staying informed about competitors to effectively promote and compare offerings.
• Supporting and enhancing customer satisfaction with professionalism and courtesy, keeping people connected to what matters most.
• Promptly and efficiently managing inbound sales contacts, ensuring all call handling metrics are met.
• Driving sales potential by consistently applying effective selling strategies and techniques.

Working Conditions

Work in an office environment with variable hours that may include weekends, holidays, and split days off.

Required Qualifications

Education

High school diploma or equivalent

Skills & Abilities

• Ability to read, write, speak and understand English
• Proven sales techniques with consistent achievement of sales goals
• Knowledge of cable communication products and services (TV, internet, telephone)
• Proficiency with computers and billing software
• Strong prioritization and organizational skills

Preferred Qualifications

• 2+ years call center sales experience.

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits (https://jobs.Spectrum.Com/compensation-and-benefits) package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company. At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (https://jobs.Spectrum.Com/life-at-spectrum)