Call Center Representative - VIVO Pharmacy (Onsite)

Northwell; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwell Health in New York is seeking a patient communications operator to manage the telephone console, route calls, and support clerical tasks within a hospital setting.

The role involves handling alarms, assisting with patient room changes, and logging calls, with flexible 8-hour shifts between 7 AM and 7 PM, Monday through Friday, weekends, and holidays as needed. This entry-level position offers training to become a pharmacy technician.

Qualifications

• High School Diploma or equivalent.
• 1-3 years of relevant experience.

Responsibilities

• Operates telephone console; answers incoming calls on the main number and routes to extensions.
• Performs communications and emergency activities; responds to alarms and activates procedures.
• Answers general caller questions and relays information about patient room changes.
• Logs difficult calls and notifies management as appropriate.
• Maintains records and clerical files related to charges, admissions, and other information.

Skills

Telephone handling

Customer service

Emergency procedures

Education

High School Diploma or equivalent

Job description

Job Description

Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.

Job Responsibility

• Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
• Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
• Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
• Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
• Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
• Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
• Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
• Gives out telephone numbers and room numbers, as required.
• Uses telecommunications and access patient systems.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent required.
• 1-3 years of relevant experience, required.

This position offers significant opportunities for career advancement. VIVO will sponsor your training to become a pharmacy technician. Please be aware that while some roles may not require New York State Pharmacy Technician Registration, Northwell as a healthcare system mandates that you provide proof of your application for the NYS Pharmacy Technician Registration within 90 days of your start date, should you receive an offer. Please note that failure to submit the NYS Pharmacy Technician Registration to Northwell may result in termination.

The position will provide flexible shift options, each lasting 8 hours, within the hours of 7 AM to 7 PM. Variable shifts may encompass, but are not restricted to, the following: Monday through Friday, weekends, and holidays as needed

*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).