Call Center Representative - Cardiology

Providence Health & Services; Mission Viejo (CA); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Medical, Dental, Vision Benefits

Life Insurance

Disability Insurance

Paid Time Off

Voluntary Benefits

Well-being Resources

Job summary

Providence Health & Services in Mission Viejo, CA is seeking a Call Center Representative to support the Call Center team and navigate the managed care system on behalf of members. You will resolve inquiries across multiple channels, perform data entry, and assist with special projects and events. Basic MS Windows, Excel, Word and Outlook skills required; at least two years in a customer service environment. Providence offers strong benefits and a culture focused on patient-centered care.

Qualifications

• 2 years customer service environment experience.
• Basic MS Windows, Excel, Word, and Outlook experience.

Responsibilities

• Resolve member inquiries across multiple channels.
• Navigate the managed care system on behalf of members.
• Data entry to maintain computer systems and records.
• Coordinate and support special projects and events.

Skills

Customer service experience

Tools

MS Windows

Excel

Word

Outlook

Job description

Description

Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating on behalf of members, and helps them navigate through the managed care system. This position is responsible for the resolution of customer inquiries through multiple channels; data entry to maintain computer systems; upkeep of resources to remain current; and coordination of special projects and events.

Why Join Providence?

Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications

• 2 years customer service environment experience


• Basic MS Windows, Excel, Word, and Outlook experience

Preferred Qualifications

• Experience in a healthcare setting


• Customer service experience in a managed care environment


• IDX experience

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Pay Range

$25.00 - $34.41

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

• retirement 401(k) Savings Plan with employer matching


• health care benefits (medical, dental, vision)


• life insurance


• disability insurance


• time off benefits (paid parental leave, vacations, holidays, health issues)


• voluntary benefits


• well-being resources and much more

Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers.

PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.