Call Center Representative - Ann Arbor

Trinity Health; Ann Arbor (MI); On-site; USD 34,000 - 44,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a customer-focused Call Center Representative in Michigan to handle inbound calls, triage urgent matters, and direct them per procedures to ensure high-quality patient care.

The role includes scheduling, confirming, and rescheduling appointments, assisting with patient communications and MyChart support, and logging messages for physicians within the IHA EMR system.

Qualifications

• High School Diploma or GED required.
• 1–2 years of experience in a medical/physician office or customer service environment preferred.
• Strong communication and multitasking skills are essential.

Responsibilities

• Answer incoming calls and assess urgency.
• Schedule, confirm, and reschedule appointments.
• Respond to inquiries and route messages appropriately.
• Assist patients with communications and MyChart support.
• Record messages for physicians and staff in the EMR system.
• Obtain out-of-network authorizations and handle referrals/authorizations.

Skills

Call Center

Customer Service

Medical Office

MyChart Support

Education

High School Diploma

Tools

IHA EMR System

MyChart

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Call Center Representative

Deliver Outstanding Service to Every Patient!

Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.

What You'll Do:

• Answers calls for Ancillary Services.


• Schedule, confirm, and reschedule appointments.


• Answer phones, respond to inquiries, and route messages appropriately.


• Assist with patient communications and MyChart support.


• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.


• Obtains out of network authorizations.


• Answers patient, insurance and office calls related to referrals and prior authorizations.

General Requirements:

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.


• CREDENTIALS/LICENSURE: None


• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.


• Opportunities for career growth and professional development.


• Supportive, team-oriented workplace culture.


• Meaningful work helping patients access the care they need.


• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.