Call Center Representative

BizzyCar, Inc.; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay $20/hour

Comprehensive health benefits

401(k) plan

Paid time off including vacation and H

Career growth opportunities

Ongoing training and development

Job summary

BizzyCar, Inc. seeks a Call Center Representative to join a remote, hybrid team focused on converting service leads into scheduled appointments. You will handle vehicle recall inquiries, log details accurately, and collaborate with BPO agents to ensure consistent messaging and service quality.

Ideal candidates bring 1+ year in a high‑volume call center, strong texting communication, and the ability to multitask across several software systems while meeting performance metrics.

Qualifications

• Minimum of 1 year of experience in a high-volume call center environment.
• Experience with SMS/text-based customer service or chat support platforms.
• Excellent written communication skills, with a clear, concise texting style.
• Comfortable multitasking across multiple software systems.
• Strong time-management and ability to work independently in a remote, distributed team.

Responsibilities

• Respond quickly and professionally to inbound customer messages regarding recalls and service needs.
• Convert service inquiries into scheduled appointments.
• Log customer, vehicle, and appointment details accurately across BizzyCar's platform and dealer systems.
• Follow up with incomplete leads to maximize scheduling conversion.
• Escalate complex issues to the appropriate team member.
• Partner with BPO agents to maintain consistent messaging and service quality.
• Meet or exceed key performance metrics including response time and customer satisfaction.

Skills

1 year call center experience

SMS/text chat experience

Strong written communication

Multi-software navigation

Time management

Independent remote work

Tools

CRM software

Scheduling software

SMS/text platforms

Job description

About BizzyCar

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

The Call Center Representative plays an important role in supporting our call center operations, which include collaborating with agents from Business Process Outsourcing (BPO) providers. This role is ideal for someone looking to build a career in customer service and call center operations, with a focus on learning day-to-day processes and delivering great service to customers.

As a Call Center Representative, you will be part of a remote team working to create value for customers of BizzyCar's software by converting service leads into revenue-generating scheduled and executed appointments. You will report directly to the Assistant Call Center Manager.

(*This role is hybrid, offering one day of remote work per week.)

What you'll do

• Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs
• Convert service inquiries into scheduled appointments
• Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems
• Follow up with unresponsive or incomplete leads to maximize scheduling conversion
• Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member
• Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions
• Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint
• Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction

Qualifications

Required

• Minimum of 1 year of experience in a high-volume call center environment required
• Experience with SMS/text-based customer service or chat support platforms
• Proven ability to manage high message/call volume without sacrificing quality or accuracy
• Excellent written communication skills, with a clear, concise, and professional texting style
• Comfortable navigating and multitasking across multiple software systems simultaneously
• Strong time-management skills and the ability to work independently within a remote, distributed team

Nice to Have

• Track record of meeting sales or conversion quotas in a lead-conversion or appointment-setting role
• Familiarity with CRM or scheduling software
• Experience in automotive or dealership operations

What We Offer

• Competitive pay $20/hour
• Comprehensive health benefits — medical, dental, and vision coverage
• 401(k) plan
• Paid time off, including vacation, sick leave, and paid holidays
• Career growth opportunities
• Ongoing training and development
• Supportive, collaborative team culture with cross-functional partnershipsBizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.