Call Center Representative

Afni; Tucson (AZ); On-site; USD 37,000 - 44,000; Full time

Job summary

A customer service firm is seeking a Call Center Representative to assist customers with their insurance needs. The role involves taking inbound calls, providing product knowledge, and closing sales. Candidates will benefit from paid training, competitive salary starting at $37,960 per year, and bonuses. Strong communication skills and a sales-oriented mindset are essential. This position offers opportunities for career growth and a comprehensive benefits package, including medical insurance and tuition reimbursement.

Benefits

Paid training for state licensing

Competitive salary with commission

Medical, Dental and Vision Insurance

Tuition reimbursement

Paid Time Off

Career growth opportunities

Qualifications

• Exceptional communication and active listening skills.
• Sales experience of at least 6 months in a role.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Deliver world-class customer service.
• Process orders and update customer accounts.
• Multitask between handling inquiries and navigating systems.

Skills

Exceptional communication skills

Sales-focused mindset

Ability to multitask

Active listening skills

Quick-thinking problem solver

Education

GED or High School Diploma

Job description

Call Center Representative at Afni summary:

The Insurance Specialist role involves handling inbound calls to assist customers with their insurance needs, offering product knowledge, troubleshooting, and closing sales. Employees receive paid training to obtain state licensing and are supported with career growth opportunities, bonuses, and benefits such as medical insurance and tuition reimbursement. This position requires strong communication, sales skills, and the ability to multitask within a customer service environment.

Our Insurance Specialists start at $37,960 per year, plus bonus. Our top Insurance Specialists earn an extra $3 per hour with bonus (with an additional $0.50 an hour in onsite differential).

We host walk-in applicants on Tuesdays and Thursdays from 11 a.m. to 2 p.m. Stop by our location at 7810 E Escalante Blvd. to apply and interview on the spot.

Walk into your career at Afni!

What Will I Do as an Insurance Specialist?

Did you know that insurance is one of the most sustainable industries around? Look at it this way – as long as people have assets they want to protect; insurance will be integral in providing peace of mind. As an Insurance Specialist, you will go through our paid training program to obtain state licensing to officially become a Licensed Insurance Sales Agent!

Once licensed, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads to close the deal on insurance sales. You will interact with customers to understand their needs and offer the best solutions for them. Using strong relationship-building you will provide an exceptional customer experience for customers.

Key Role Responsibilities

• Deliver world‑class customer service by responding to inbound calls; providing product knowledge, troubleshooting issues, resolving customer concerns with empathy and efficiency; and identifying sales opportunities to proactively offer solutions that meet customer needs.
• Process orders, update customer accounts, and ensure accurate records in internal systems.
• Multitask effectively between handling customer inquiries and navigating multiple systems.

As an Insurance Representative, you get:

• Paid training to obtain your insurance license
• Competitive salary with sales commission/bonus opportunities and Holiday pay after 90 days of employment
• Full time hours. 40-hour work week
• Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
• Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
• Tuition Reimbursement. Your goals are important, and we’ll help you achieve them.
• Referral Program. We have one of the most lucrative referral programs around.
• Career Growth. Most of our senior leadership started as agents. We promote from within!

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.

At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

TAZHS

Click this link to learn more about our Referral Rewards Program:

referral-rewards

*Referrals must be new Afni hires and cannot be a rehire.

More About Afni:

What we do: get-to-know-us

Where are we located: locations

What’s new with us: news-events

What it’s like being part of the Afni family: culture-perks

Key Qualifications

• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally; navigating multiple systems and maintaining a positive attitude under pressure; quick‑thinking problem solver; and self‑motivated with a strong work ethic and effective time management.
• Sales‑focused mindset: Proven ability to sell and upsell products/services while delivering excellent customer service.
• Sales experience: Minimum 6 months in a sales role
• Available for paid training to include 2 weeks of licensing, 3 weeks of product training and 4 weeks of continued training.
• Available to work 8‑hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.
• Must pass a background screening, be at least 18 years old, have a GED or High School Diploma, and be legally permitted to work in the United States.

Keywords:

insurance sales, customer service, inbound calls, licensed insurance agent, sales commission, paid training, insurance licensing, client relationship, call center, Afni