Call Center Representative

Remote Jobs; Town of Poland (NY); Hybrid; USD 10,000 - 60,000; Part time

Job summary

A remote call center company is seeking a Call Center Representative to handle lead qualification by contacting prospects. Responsibilities include adhering to scripts, providing excellent customer service, and accurately logging data. Candidates must have strong communication skills, the ability to work independently or in a team, and good computer skills. The role offers flexible scheduling, training, and remote work opportunities within specified states. Join a team that values professionalism and quality service.

Benefits

401(k) matching

Flexible schedule

On-the-job training

Paid time off

Referral program

Work from home

Qualifications

• Ability to read and interpret professional documents and web forms.
• Ability to maintain professionalism in communication and documentation.
• Comfortable multi-tasking using different computer applications.

Responsibilities

• Qualify leads by contacting prospects and following a script.
• Adhere strictly to client procedures and quality assurance.
• Provide excellent customer service and maintain a positive attitude.

Skills

Strong communication skills

Good computer and keyboarding skills

Ability to work individually and as part of a team

Job description

Channel Blend Call Center Representative

As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY). Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre‑established guidelines that are in place to help you do this.

This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour.

Required Equipment for Remote Work

• Computer (Not a Chromebook or tablet)
• Phone (cellphone or landline)
• Headset, Earbuds, or Headset WITH mic
• Internet (Ethernet cord, adapter, or wi‑fi booster is required)
• Mouse for computer (Not a trackpad)

Responsibilities

• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.
• Professionally greet prospects by speaking clearly and listening effectively.
• Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.
• Maintain acceptable level of quality assurance scores.
• Accurately log qualified leads/sales following proper documentation and reporting procedures.
• Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.
• Comply with all federal, state, client, and company rules, regulations, and procedures.
• Provide excellent customer service by always maintaining professionalism.
• Maintain a positive attitude towards prospects, co‑workers, and all levels of management.
• Multi‑tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screen/browser tabs simultaneously.
• Maintain acceptable attendance according to policy.
• Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.

Requirements

• Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
• Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
• Good computer and keyboarding skills.
• Professional
• Ability to work individually and as part of a team.

Skills

• Ability to read and interpret documents such as procedure manuals & work instructions.
• Ability to write routine correspondence.
• Ability to speak and communicate clearly using good grammar with prospects, co‑workers, and all levels of management.

This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service!

Benefits

• 401(k) matching
• Flexible schedule
• On‑the‑job training
• Paid time off
• Referral program
• Work from home

Shift

• Day shift
• Evening shift
• Morning shift

Work Location

Remote must be in Idaho, Oklahoma, Texas or Kansas.