Call Center Representative

Providence Health Plan Group; Seattle (WA); On-site; USD 39,000 - 53,000; Part time

Job summary

Providence Swedish is seeking a customer service-focused professional to handle calls across departments at Swedish First Hill in Seattle. You will respond promptly to inquiries, support hospital teams, and maintain strict confidentiality of patient information in a fast-paced environment.

The role supports emergency code responses and relies on strong communication skills, accuracy, and professionalism to ensure high-quality service for patients and staff.

Qualifications

• Recent clerical or customer service experience.
• Prior Call Center experience preferred.
• Experience with automated telephone systems preferred.

Responsibilities

• Handle incoming, outgoing and inter-office calls in a timely and efficient manner.
• Respond to hospital emergency codes and inquiries using customer service skills.
• Maintain confidentiality of patient and organizational data.

Skills

Customer service

Clerical experience

Tools

Automated telephone systems

Job description

Description

This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously responding to all hospital emergency codes. Identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact. Use technology tools as directed and within established guidelines. Required to maintain confidentiality of Swedish Medical Center's customers and data.

Providence Swedish caregivers are not simply valued - they're invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications

• Recent clerical or customer service experience

Preferred qualifications

• Prior Call Center and experience on automated telephone systems
• Experience in a customer contact or relevant service industry

Why Join Providence Swedish?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 448571
Company: Swedish Jobs
Job Category: Customer Service
Job Function: Administration
Job Schedule: Per-Diem
Job Shift: Variable
Career Track: Admin Support
Department: 3900 SS CALL CTR
Address: WA Seattle 801 Broadway
Work Location: Swedish First Hill 801 Broadway-Seattle
Workplace Type: On-site
Pay Range: $28.25 - $38.83
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.