Call Center Representative

Jobtome; San Diego (CA); Presencial; USD 28.000 - 48.000; Jornada completa

Descripción de la vacante

Spectrum is hiring for a customer service role in San Diego. You will help customers with video, internet, and streaming issues, manage activations and billing, and suggest upgrades to improve value. The role emphasizes problem solving, strong communication, and building lasting relationships with clients.

Base pay ranges from $20.00 to $34.55 per hour, with eligibility for bonus and incentive-based compensation. Equal opportunity employer with a wide range of benefits.

Formación

• Education: High school diploma or equivalent.
• Experience: Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.

Responsabilidades

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Conocimientos

English fluency

Product knowledge

Billing systems

Communication skills

Problem solving

Quick thinking

Attention to detail

Customer service

PC & MS Office

Call center experience

Educación

High school diploma or equivalent

Descripción del empleo

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum's reputation.

How You'll Make an Impact

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions

• Office environment with various schedules including holidays

Required Qualifications

• Education: High school diploma or equivalent
• Experience: Customer service and sales or retention experience

Skills

• Ability to read, write, speak and understand English
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
• Proficiency in billing systems
• Strong verbal and written communication skills
• Complex problem solving abilities
• Quick thinking, goal orientation, ambition and determination
• Strong follow-up, accuracy, multitasking and attention to detail
• Positive phone demeanor and excellent customer service
• Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

• Experience: 1+ years working in cable operations or telecommunications call center
• #LI-JS13CBI112 2026-88307 CBI112 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits (https://jobs.Spectrum.Com/compensation-and-benefits) package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $34.55. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get To Know Us:

Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees, we are America's Internet Company®.

At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. (https://jobs.Spectrum.Com/life-at-spectrum)