Call Center Representative

Talentify; City of Rochester (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Cellular Sales in Rochester, NY is seeking a Call Center Representative to support the sales team with lead follow-up and inbound inquiries. The role emphasizes customer service, product knowledge, and accurate data entry in a fast-paced office setting.

This full-time position offers an hourly wage of $17–$20, depending on experience and skill level, with opportunities to contribute to store traffic and market success.

Qualifications

• High School diploma or GED required.
• College degree preferred.
• Experience in a call center or customer service environment is a plus.
• Proficient in Microsoft Office.
• Knowledge of customer service principles and practices.
• Data entry and typing skills (including 10 key).

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to market success.
• Handle customer inquiries by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts for different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Accept feedback and criticism to improve productivity and character.

Skills

Attention to detail

Oral communication

Planning and organizing

Problem solving

Written communication

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales

Call Center Representative

Customer Service | Business Development

Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail locations in 32 states offering a premium level of customer service. Throughout our continued growth, we’ve remained committed to empowering our customers and our team to achieve their personal and professional goals.

JOB DESCRIPTION

$17- $20 per hour depending on experience and skill level.

Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.

Essential Functions

Follow up on distributed leads

Generate store traffic and contribute to the markets success

Handle customer inquiries both by phone and text

Support sales force by generating sales leads

Follow communication scripts when handing different topics

Research required information using available resources

Provide customers with product and service information

Candidates should be able to take feedback and criticism to improve productivity and character

Competencies

Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.

Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Supervisory ResponsibilityThis position has no supervisory responsibilities.

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

Must be able to sit for long periods of time

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of WorkThis is a full-time position.

TravelNo travel is expected for this position.

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

Previous office experience

Proficient in Microsoft Office

Knowledge of customer service principles and practices

Experience in a call center or customer service environment

Data entry and typing skills (including 10 key)

Essentials

• Positive attitude
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Effective communication skills
• Interest and understanding of technology products and services
• Business ownership mentality

Compensation

• The highest in the wireless industry