Call Center QA Lead — Coaching & Performance Insights

Leesel Transportation; Houston (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Leesel Transportation in Houston, Texas is seeking a responsible individual to monitor and evaluate staff members on their performance. The role involves assisting in the development and distribution of operational findings and summaries, along with training new employees on company policies.

The ideal candidate will help in developing and updating procedures as necessary, conduct monitoring activities, and provide coaching for quality assurance. This position supports ongoing improvement in performance and adherence to company standards.

Responsibilities

• Monitor and evaluate staff performance against standards.
• Assist with the development of recaps, findings, and summaries.
• Train new agents and re-train on policies.

Job description

Leesel Transportation in Houston, Texas is seeking a responsible individual to monitor and evaluate staff members on their performance. The role involves assisting in the development and distribution of operational findings and summaries, along with training new employees on company policies.

The ideal candidate will help in developing and updating procedures as necessary, conduct monitoring activities, and provide coaching for quality assurance. This position supports ongoing improvement in performance and adherence to company standards.