Call Center Pharmacist - Closed Door Pharmacy

Giant Eagle, Inc.; Columbus (OH); Remote; USD 90,000 - 130,000; Full time

Job summary

Giant Eagle is seeking a Licensed Call Center Pharmacist to support local pharmacy operations via off-site remote validation and MTM services. The role involves ensuring prescriptions are accurate, performing DUR reviews, and delivering telephonic clinical services to patients.

A Pennsylvania or Ohio pharmacist license is required, with eligibility for the other state after starting. This position emphasizes remote processing center duties to reduce non-customer-facing work at retail pharmacies,

Qualifications

• Active pharmacist license in PA or OH (or ability to obtain)
• Experience in data verification of prescriptions and MTM
• Immunization certification/licensing as required by state

Responsibilities

• Operate as a pharmacist in a closed door facility to support retail stores in daily operations
• Verify prescriptions for accuracy (data verification) and complete drug utilization review (DUR)
• Provide telephonic clinical pharmacy services (MTM) to patients to optimize outcomes
• Maintain production metrics and support remote processing programs
• Assist technicians with prescription interpretation and third party billing
• Attend CQI meetings and coordinate with physicians for clarifications and new prescriptions
• Handle incoming/outgoing prescription transfers as needed

Skills

Pharmacist tasks

Telephonic MTM

Education

Bachelor's Degree

Job description

Job Summary

As a Licensed Call Center Pharmacist, you will follow all state and federal regulations and support local pharmacy operations via off site support by completion of pharmacist tasks including but not limited to data verification of prescriptions and clinical MTM.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Previous retail and/or clinical pharmacist
• Education Required: Bachelors Degree
• Certification or Licensing Required: Pharmacy – must have current Pennsylvania or Ohio pharmacist license, the other to be obtained after start. Second licensing fees reimbursed by company. Immunization certification/license as required by state.
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

• Operate as a pharmacist in a closed door facility to support retail stores in daily operations
• Follow all Company policies and procedures to maximize quality/outcomes
• Verify prescriptions for accuracy (data verification) and complete drug utilization review (DUR) of prescriptions
• Provide telephonic clinical pharmacy services (MTM) to patients in order to optimize patient outcomes including but not limited to Comprehensive Medication Reviews (CMR), Targeted Interventions (TIP), Adherence Monitoring Interventions, and Manufacturer Programs
• Maintain production metrics and operational goals
• Assist with closed-door pharmacy support programs such as bulk immunization billing, patient support telephone lines, medication recall notification/counseling and other initiatives that can be completed remotely in processing center to remove non customer-facing work from the retail pharmacies
• Assist technicians in interpretation of prescriptions and third party billing
• Attend and participate in quarterly Continuous Quality Improvement (CQI) meetings
• Work with physicians and nurses to secure clarifications and new prescriptions. This includes scanning new orders/clarifications into the Rx system for processing
• Complete incoming/outgoing prescription transfers as needed

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.