Call Center Partnership Manager

Medivant Healthcare

Chandler (AZ)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Performance-based bonuses

Health, dental, and vision coverage

401(k) plan with employer match

Paid vacation and holidays

Job summary

A U.S.-based pharmaceutical manufacturer is seeking a Call Center Manager to oversee outbound sales operations. The ideal candidate will have over 5 years of experience in call center management, particularly within the pharmaceutical industry. Responsibilities include leading a team of 60 sales representatives, developing sales strategies, and analyzing performance metrics. The position offers a competitive salary range of $60,000.00 to $65,000.00 annually, comprehensive benefits, and opportunities for professional development.

Qualifications

5+ years of experience in call center management focused on outbound sales.
Proven track record in managing diverse teams and international environments.
Strong proficiency in data analysis and performance metrics.

Responsibilities

Lead a team of at least 60 outbound sales representatives.
Develop and execute sales strategies to achieve revenue targets.
Analyze sales data and identify improvement opportunities.

Skills

Leadership

Data analysis

Sales strategy development

Communication

Team management

Education

Bachelor’s degree in Business Administration or related field

Tools

CRM systems

MSI reporting

Job description

Medivant Healthcare is a U.S.-based pharmaceutical manufacturer focused on producing high-quality, sterile injectable medications for hospitals and healthcare providers across the nation. With FDA‑inspected facilities in Chandler and Deer Valley, Arizona, Medivant is committed to efficiency, regulatory excellence, and operational integrity in every aspect of pharmaceutical manufacturing.

Position Summary

The Call Center Manager oversees the daily operations of the outbound sales call center, ensuring the team meets and exceeds performance targets while maintaining a positive, motivated work environment. This role requires extensive experience in international call center operations, data‑driven decision‑making, and team leadership. The manager will analyze performance metrics, develop effective sales strategies, and implement process improvements. A minimum of five years of call center management experience—preferably within the pharmaceutical industry—is required.

Key Responsibilities

Lead and manage a team of at least 60 outbound sales representatives, providing coaching, mentoring, and ongoing support to enhance performance.
Develop and execute sales strategies to achieve and exceed monthly and quarterly revenue targets.
Analyze sales data and performance metrics using MSI reports or similar tools to identify trends, opportunities, and areas requiring improvement.
Foster a positive, collaborative, and motivating work culture that supports employee engagement and team success.
Monitor day‑to‑day call center operations to ensure compliance with company policies, procedures, and industry regulations.
Conduct regular performance evaluations and deliver constructive feedback to drive continuous improvement.
Collaborate with cross‑functional teams, including marketing and customer service, to ensure aligned sales initiatives and consistent customer satisfaction.
Prepare and present reports related to sales performance, team productivity, and operational efficiency to senior management.
Travel as required for team meetings, training, or industry‑related events.

Required Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum of 5 years of experience in call center management with a focus on outbound sales.
Proven track record in international call center environments, with understanding of diverse markets and customer behavior.
Strong proficiency in data analysis and reporting (MSI or similar tools).
Demonstrated leadership ability with experience motivating and managing large, diverse teams.
Excellent communication, interpersonal, and customer‑focused skills.
Ability to work in a fast‑paced environment, manage pressure, and adapt to changing priorities.
Willingness to travel as needed.

Preferred Qualifications