Call Center Outbound Sales Representative

Spectrum; Florida; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free Spectrum services

Career growth opportunities

Job summary

Spectrum is hiring an Outbound Sales Representative in a call center setting. You will connect families with Spectrum Internet, Mobile, TV and Phone services, and work toward meeting monthly quotas through upselling and new lines.

The role emphasizes consultative selling, needs analysis, and strong customer interaction. Ideal candidates have 1+ year in call center or sales, excellent communication, and the ability to multitask across software tools while maintaining high customer satisfaction.

Qualifications

• Requires 1+ year of call center and/or sales experience.
• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach with needs analysis, objection handling and closing.

Responsibilities

• Connect families to Spectrum Internet, Mobile, TV and Phone services.
• Achieve and exceed monthly sales quotas by adding new lines and upselling.
• Provide consultative sales and needs analysis to customers.
• Build and maintain a follow-up plan to increase efficiency and sales conversion.

Skills

Clear communication

Active listening

Consultative selling

Decision making

Attention to detail

Prioritization

Multitasking

MS Office

PC proficiency

Team collaboration

Prospect management

Call center experience

Education

High School Diploma or equivalent

Tools

MS Office

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!

What our Outbound Sales Representatives Enjoy Most About the Role

• Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
• Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
• Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
• Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

• In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

Required Qualifications

Education

• High School Diploma, GED, or equivalent.

Experience

• 1+ year(s) of call center and/or sales experience

Skills & Abilities

• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling and effective closing.
• Judgement and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.
• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you’ll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.