Call Center Operator

DK Security, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Sick Days

Job summary

DK Security, Inc. is hiring for a Command Center Operator in Kentwood, MI. This full-time role supports corporate management, field supervisors and clients 24/7 with a multi-line switchboard, background checks and payroll processing.

Responsibilities include delivering exceptional customer service, dispatching staff for emergencies, monitoring CCTV and access control systems, and generating activity reports. Salary is $18.00/hour with a full benefits package.

Qualifications

• Must be at least 18 years old.
• No felony convictions or certain misdemeanor offenses for criminal sexual conduct or related offenses.
• Impeccable grooming and professional image.
• Above average customer service skills.
• High school diploma or GED and some college experience.
• Friendly, positive, professional image to clients and colleagues.
• Knowledge of emergency procedures and ability to manage emergencies.
• Ability to multi-task while maintaining confidentiality.
• Ability to prioritize decisions per policies and standards.
• Effective verbal, written and interpersonal communication in English.

Responsibilities

• Provide excellent customer service to clients, customers, and co-workers.
• Provide information and assistance regarding emergencies and general needs.
• Dispatch personnel for emergency and non-emergency responses.
• Utilize computer-aided software for documentation and tip line processing.
• Serve as information resource for DK employees and clients.
• Process background screen requests and payroll companywide.
• Monitor anonymous whistleblower hotline and prepare client reports.
• Monitor CCTV and access control, fire and security systems.
• Prepare reports, logs and distribute files as needed.
• Support scheduling/payroll for security/event staff and fill missed shifts.
• Follow site-specific post guidelines and document daily activities.

Skills

Customer service

Emergency procedures

Multi-tasking

Communication

Interpersonal skills

English reading/writing

Education

High School Diploma or GED

Job description

Overview

DK Security is Michigan’s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

Overview

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

SCOPE:

Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.

Schedule

• Full Time, Monday to Friday, 1400-2200
• ACA Full Time (30+ hours per week), Thursday & Friday 1600-0000, Saturday & Sunday 1400-2200

Compensation

• Rate of Pay: $18.00/hour

LOCATION:

Kentwood, MI

Job Description/Responsibilities

• Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.
• Provide information and assistance to calling parties concerning emergency, security and general assistance needs.
• Follow procedures in dispatching personnel for emergency and non-emergency response.
• Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.
• Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.
• Process and report background screen requests.
• Process payroll companywide.
• Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.
• Monitor CCTV system using recording devices.
• Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.
• Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.
• Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.
• Must follow site specific post guidelines.
• Document daily activities and incident reports.
• Other duties as assigned.

Qualifications

• Must be at least 18 years old or older.
• Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.
• Must have impeccable grooming.
• Must possess above average customer service skills.
• Must have high school diploma or GED as well as some college experience.
• Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
• Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.
• Ability to multi-task multiple job duties while maintaining confidentiality.
• Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
• Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.
• Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.

Education Requirements (All)

High School Diploma or GED

Additional Information / Benefits

DK Security is an Equal Opportunity Employer. All applicants have rights under federal employment law.

E-Verify Participation Poster

Family and Medical Leave Act (FMLA)

Employee Polygraph Protection Act (EPPA)

Immigrant and Employee Rights – Right to Work

Equal Employment Opportunity – Workplace Discrimination is Illegal

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Sick Days