Call Center Operations Manager

Genuine Parts Company; West Columbia (SC); On-site; USD 42,000 - 66,000; Full time

Job summary

Genuine Parts Company seeks a Call Center Phone Supervisor/Manager to lead the PROCall department. You will direct daily operations, manage personnel, and drive performance and customer service standards while ensuring financial targets are met.

The role requires strong leadership, scheduling, and coaching to improve product knowledge, sales support, and system proficiency across the team.

Qualifications

• Proven leadership or supervisory experience in retail, wholesale, or customer support.
• Strong interpersonal and communication skills with ability to motivate and develop team.

Responsibilities

• Directs work of ProCall Agents and manages staff up to 15 reports.
• Sets departmental goals aligned with store and company objectives.
• Enforces service standards and call handling procedures.
• Intervenes in escalated issues and ensures customer satisfaction.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Tools

POS systems

CRM/TAMS

Parts catalogs

Job description

Genuine Parts Company seeks a Call Center Phone Supervisor/Manager to lead the PROCall department. You will direct daily operations, manage personnel, and drive performance and customer service standards while ensuring financial targets are met.

The role requires strong leadership, scheduling, and coaching to improve product knowledge, sales support, and system proficiency across the team.